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Skills

  • Staff development
  • MS Office
  • Policy and procedure modification
  • Evidence collection
  • Hardware evaluation
  • Team Leadership
  • Document scanning
  • Impact Assessment
  • Dinner service planning
  • Program equipment

Work Experiences

  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Restructured installation processes and staff teams, resulting in a 16% increase in productivity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Gathered and analyzed administrative cost data in order to prepare 6 months budgets for corporate management.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Evaluated the effectiveness and quality of metric program based on internal and external data analyses.
  • Created surveys and other evaluation tools to gather useful, actionable information.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Evaluation Officer.
  • 14 years of experience streamlining processes, managing talented team members, and performing strategic planning by an educated professional.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Evaluation Officer with 15 years of experience enforcing state and federal laws, as well as city codes, in accordance with departmental policies, procedures, and regulations.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Adaptable person with strategic planning and vendor management abilities.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Designed a comprehensive M&E dashboard in Excel used by over 8 staff to visualize progress metrics, reducing reporting time by 66%
  • Documented and resolved framework which led to method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored project progress and adapted evaluation tools, resulting in a data collection timeline reduction of 84% without compromising data quality.
  • Used qualitative data analysis software Jira to synthesize interview data, capturing key takeaways instrumental in improving program policies.
  • Led a multi-country evaluation of an education program in the Southeast, resulting in actionable insights that improved learning outcomes for 9 students.
  • Resolved product issue through consumer testing.
  • Trained 10 staff members on the use of updated M&E tools, improving real-time data collection efficiency by 19%.
  • Authored evaluation reports integrating qualitative and quantitative data, increasing stakeholder buy-in for programmatic adjustments by 36%.
  • Developed an innovative evaluation framework that led to a 74% improvement in data accuracy and informed strategic decision-making processes.

Affiliations

  • Impact Assessment and Project Appraisal (IAPA) Society
  • International Organization for Cooperation in Evaluation (IOCE)
  • Lions Club
  • Society for Social Work and Research (SSWR)
  • Association for Public Policy Analysis & Management (APPAM)
  • United Nations Evaluation Group (UNEG)
  • Evaluation Capacity Development Group (ECDG)
  • International Public Management Network (IPMN)
  • Association of Information Technology Professionals
  • Association of Professional Social Compliance Auditors (APSCA)

Certifications

  • Certified Social Impact Analysis (CSIA) – framework
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Salesforce
  • Certified Logical Framework Approach (LFA) Specialist – Harbor & Co.
  • Humanitarian Response Monitoring & Evaluation Certificate – system
  • Certified Sustainable Development Goals (SDGs) Monitoring Expert – Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified International Development Evaluator (CIDE) – process

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