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Skills

  • Performance metrics analysis
  • Court Filings and Legal Document Preparation
  • Child Support Law Knowledge (Local and Federal Regulations)
  • Negotiation and mediation skills
  • Conflict resolution
  • Appeals and Resolution Management
  • Interagency collaboration
  • Data accuracy and maintenance
  • Case Auditing and Assessment
  • Process optimization and workflow improvement

Work Experiences

  • Developed a case prioritization system.
  • Discovered errors in case data during an audit.
  • Connected with over 13 non-custodial parents.
  • Contributed to a winning rate of 63% in child support litigation.
  • Coordinated with external agencies to track down absent parents, successfully locating 5 individuals across state lines in 2020.
  • Took administrative and judicial legal action, as well as preparing cases for hearings.
  • Achieved results over 8 months.
  • Achieved full payment adherence in 59% of cases.
  • Corrected $16 in wrongly assessed payments.
  • Collaborated with support organizations.

Summaries

  • Accomplished Child Support Case Manager, increasing compliance by 19% through effective collaboration with legal and external agencies in enforcing support payments.
  • Collaborated with the legal department.
  • Conducted detailed audits.
  • Coordinated with courts and external agencies.
  • Accomplished Child Support Case Manager.
  • Conducted thorough interviews with clients.
  • Achieved 10 successful recoveries across state lines.
  • Boosted overall compliance rates by 57%.
  • Avoided court involvement.
  • Analyzed team performance metrics.

Accomplishments

  • Partnered with community organizations to provide non-custodial parents with financial literacy programs, leading to a 33% improvement in payment consistency.
  • Initiated successful mediation between parties, resulting in an 31% increase in voluntary payment compliance over 2015 without requiring litigation.
  • Worked directly with external agencies to secure wage garnishment and other enforcement measures, resulting in recovered payments amounting to 13.
  • Designed a feedback loop with clients to improve the clarity of communications, leading to a 30% increase in client satisfaction ratings in 2017.
  • Supported a caseload of approximately 3 families, providing guidance on child support payments and legal options which improved timely payment resolution by 43%.
  • Trained a team of case managers on best practices for engaging with non-custodial parents, which resulted in a 64% reduction in default cases.
  • Initiated a client communication strategy for handling escalations, reducing repeat complaints by 16% and accelerating case timelines.
  • Improved the efficiency of court filings and legal document preparation, reducing paperwork processing times by 6 days on average.
  • Decreased processing time of legal enforcement actions by 10 days through collaboration with legal departments and timely follow-up procedures.
  • Collaborated with law enforcement and legal teams to initiate enforcement actions that resulted in a 77% compliance improvement over a 2015 period.

Affiliations

  • Active member of National Association of Social Workers (NASW). Participates in state-level policy improvement for child support enforcement.
  • Attended the National Conference on State and Local Family Support Services for child support initiatives and policy enhancement.
  • Technical Advisory Committee (TAC) Representative for 2017 legislative updates on child support compliance.
  • Member of the Child Welfare League of America (CWLA) focusing on program integration for child support case work with welfare systems.
  • Served on the Policy Standards Committee for the National Family Support Association (NFSA), contributing to evidence-based policy improvements.
  • Volunteer for method advocating parental involvement and financial responsibility.
  • Member of the Association of Certified Family Law Specialists (Georgia Chapter), focusing on child support legal advancements.
  • Member of National Association of Court Management (NACM) implementing best practices for child support docket management.
  • Recipient of 2019 Award for Excellence in Child Support Enforcement by Meridian.
  • Completed 16-hour training with the National Judicial College on legal process optimization within child support.

Certifications

  • Trauma-Informed Care Certification - system
  • Accredited Financial Counselor (AFC) – Association for Financial Counseling & Planning Education
  • Data Analysis for Child Welfare Certification - method
  • Certified Social Work Case Manager (C-SWCM) - method
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Behavioral Health Case Manager (CBHCM) - Arizona
  • Certified Child Support Specialist (CCSP) - Meridian
  • Family Engagement and Child Support Certification - initiative
  • Basic and Advanced Courtroom Skills Certificate - Harbor & Co.
  • Certified Custody Evaluator (CCE) - Vantage

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