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Skills

  • Conflict resolution
  • Product testing
  • Experienced in ServiceNow
  • Pricing tool development
  • Cross-functional team collaboration
  • Interpersonal and written communication
  • Process improvement
  • Operational improvement
  • Diagnostic procedures
  • Food preparation

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Responded quickly to customer concerns and resolved metric issues using vendor management and cross-functional collaboration.
  • Double-checked the data's accuracy and integrity.
  • Developed and implemented effective program and system technology knowledge by attending regular training and classes.
  • Guided
  • Invented
  • Identified
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Innovative
  • Systems Technician is articulate and driven to succeed.
  • Demonstrating Adobe Creative Suite, public speaking, and technical writing skills.
  • Articulate
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Deadline-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Integrated
  • Initiated
  • Solved
  • Won
  • Designed and implemented a robust data recovery solution using Workday, allowing for recovery within the past year in the event of hardware malfunctions.
  • Collaborated with vendors to cut licensing costs for Jira, generating approximately $3 in annual savings for the IT department.
  • Represented
  • Developed automation workflows using Salesforce that reduced manual system check tasks by 57%.
  • Recorded
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.

Affiliations

  • Association for Computing Machinery
  • Telecommunications Industry Association (TIA) Participating Member - Contributed to technological standardization and modernization.
  • Storage Networking Industry Association Member (SNIA) - Kept pace with advancements in cloud storage standards.
  • Cisco Certified Network Associate (CCNA) - Attended quarterly meetings and network architecture discussions.
  • American Marketing Association
  • Jaycees
  • International Council of Nurses
  • Certified Information Systems Security Professional (CISSP) Credential Holder - Acquired understanding of advanced systems security.
  • Project Management Institute
  • Rotary International

Certifications

  • Google Cloud Certified - Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Certified Ethical Hacker (CEH)
  • Google Cloud Certified - Associate Cloud Engineer
  • SHRM Certified Professional (SHRM-CP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate

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