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Skills

  • Supervision
  • Program oversight
  • Cross-departmental coordination
  • Regulatory compliance
  • Business Administration
  • Client-facing workshop facilitation
  • Budgets
  • Consulting
  • Business Development
  • First Aid/CPR

Work Experiences

  • Coached junior team members in procedure tasks, increasing group productivity by 48% within several months.
  • Led performance initiatives that resulted in a 2% increase in revenue.
  • Contributed to a 16% increase in operational efficiency.
  • Achieved Excellence Award.
  • Achieved heightened user acceptance rates by 31% after release.
  • Assisted in the revision of process policies.
  • Contributed to a 40% increase in sales.
  • Was in charge of overseeing changes to the company's procedures and organization.
  • Achieved Innovation Award in 2024.
  • Achieved 2 reductions by 2020.

Summaries

  • Achieved 30% efficiency improvements.
  • Accomplished this in several months.
  • Driven and visionary change manager committed to continuous business improvement with a focus on increasing revenue and streamlining operations.
  • Forward-thinking Senior Executive with a track record of success in Miscellaneous over the course of a 6-year career.
  • Adept at creating and implementing policies that ensure operational accuracy and compliance, reducing errors by 23% across key processes.
  • Achieved completion 20% ahead of schedule.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved savings over several months.
  • Within Miscellaneous, senior Junior Member and outstanding performer in process improvement and team leadership.
  • Junior Member with 15 years of experience in Miscellaneous who is detail-oriented.

Accomplishments

  • Contributed to Summit Group's first successful penetration into new markets, with a 56% client conversion rate within the first 10 months.
  • Documented and resolved process which led to system.
  • Improved internal reporting processes for category, reducing time spent on data consolidation by 79% and increasing report accuracy.
  • Managed and optimized the workflow optimization pipeline, contributing to a reduction in product launch timelines by 17%.
  • Supported leadership in change management initiatives, resulting in a smoother project transition process and improving overall team performance by 73%.
  • Collaborated on redesigning the Adobe Creative Suite, driving a 46% increase in customer retention over a period of 18 months.
  • Regularly exceeded quarterly sales targets by an average of 26% through the development and execution of strategic client conversion plans.
  • Utilized CRM tools to generate and manage sales workflows, contributing to a 81% increase in prospect-to-client conversion rate over several months.
  • Increased customer satisfaction scores by 71% over 18 months by streamlining the client onboarding process and enhancing the customer support experience.
  • Created performance dashboards for tracking key business KPIs, automating reporting processes that resulted in a time savings of 41% hours per week.

Affiliations

  • Product Development and Management Association (PDMA)
  • Young Entrepreneurs Council (YEC)
  • American Society for Quality (ASQ) — Student Member
  • Young IT Professionals (YITP)
  • Scrum Alliance - Junior Scrum Certification
  • National Society of Black Engineers (NSBE)
  • Society of Hispanic Professional Engineers (SHPE)
  • American Society for Engineering Management (ASEM)
  • Association for Computing Machinery
  • Freemason

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Financial Modeling & Valuation Analyst (Harbor & Co., 2022)
  • Certified UX/UI Designer (Lakeside Partners, 2018)
  • Microsoft Power BI Data Analyst Associate (Asana, 2021)
  • Certification in Data-Driven Decision Making (Summit Group, 2024)
  • Lean Six Sigma Green Belt - Brightline - 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Success Manager Certified (Summit Group, 2022)
  • Certified Public Accountant (CPA)

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