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Skills

  • High-volume transaction handling
  • Loan pipeline management
  • Operational improvement
  • Communications
  • Experian Transact SM
  • E-closing platform implementation
  • Task prioritization
  • Customer service excellence
  • Financial transactions expertise
  • Supervision

Work Experiences

  • Closed 39% more loans ahead of schedule.
  • Closed mortgage loans for multiple markets, ensuring compliance with unique jurisdictional requirements and achieving 35% accuracy in final documents.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 3%.
  • Championed a task force.
  • Achieved reduction in 2015.
  • Achieved 52% accuracy in final documents.
  • Achieved results over 12 months.
  • Closed 5 non-conforming loans.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.

Summaries

  • Closed $16 in loans annually.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved zero legal complications.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved this through clear communication.
  • Collaborative Mortgage Close Coordinator skilled in addressing client concerns and working with cross-functional teams to resolve any barriers to smooth mortgage closings, retaining a 18% client satisfaction rate.
  • Client-centric Mortgage Close Coordinator recognized for delivering exemplary service and receiving Outstanding Service Award in 2017 for outstanding borrower satisfaction in the mortgage closing process.
  • Adaptable Mortgage Close Coordinator with comprehensive knowledge of FHA, VA, and Conventional loan products, ensuring full compliance with bank guidelines while closing $18 in loans annually.
  • Analytical Mortgage Close Coordinator with 18 years of experience.
  • Strengths in project management and vendor management backed up by Miscellaneous training.

Accomplishments

  • Identified and resolved regulatory issues by staying updated with the latest mortgage compliance requirements, reducing oversight failures by 46%.
  • Led quality assurance efforts that detected and corrected 13 loan documentation errors before closing, mitigating potential late funding penalties.
  • Collaborated cross-departmentally with loan processors, underwriters, and legal counsel to clear title and property liens prior to close.
  • Executed 4 Refi and Purchase loan closings with meticulous accuracy, resulting in 83% first-time funding metric.
  • Resolved product issue through consumer testing.
  • Successfully managed end-to-end mortgage closings for loans totaling over $11 with 47% closing success rate within 2023.
  • Successfully closed 3 FHA, VA, and conventional loans in Portland, maintaining a 82% client retention rate due to effective coordination.
  • Documented and resolved standard which led to procedure.
  • Trained a team of 10 closing officers on new loan systems and compliance practices, reducing documentation errors by 62%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Mortgage Bankers Association (MBA) - Active Member since 2016
  • Membership with the Real Estate Settlement Agents Council (RESAC) since 2016
  • Society of Women Engineers
  • Raleigh Mortgage Brokers Association - 2016 Conference Panel Moderator
  • American Land Title Association (ALTA) - Completed Title Insurance Workshop in Chicago
  • Real Estate Services Providers Council, Inc. (RESPRO) - Attended 2021's industry standards seminar
  • American Marketing Association
  • Affiliate Member, Women's Council of REALTORS® (WCR) - Mortgage and closing coordination track
  • Society of Mortgage Professionals – Affiliate Member for mortgage process improvement studies
  • Participated in MBA's Risk Management and Compliance Forum 2024

Certifications

  • Advanced TRID Compliance Training
  • Beyond the Basics of Loan Closing Certifications
  • Certified Title Closer (CTC) Ohio
  • Loan Processing and Underwriting Certification Cedar Works
  • Real Estate Law and Contract Review Certification Phoenix
  • NMLS Licensing for Mortgage Originators
  • Consumer Financial Protection Bureau (CFPB) Compliance Training
  • Certified Mortgage Compliance Professional (CMCP)
  • Certified Regulatory Compliance Manager (CRCM)
  • Cisco Certified Internetwork Expert (CCIE)

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