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Skills

  • Cross-functional team collaboration
  • Escrow management
  • Process improvement
  • First Aid/CPR
  • Financial transactions expertise
  • Problem resolution
  • Customer experience enhancement
  • Framework equipment
  • MS Office
  • Business operations

Work Experiences

  • Adhered to investor, government, and bank guidelines.
  • Championed a task force.
  • Achieved low error rates in Atlanta.
  • Achieved results over 12 months.
  • Built connections with brokers across Boston.
  • Authored a revised Closing Operations Manual, reducing training time for new hires by 49% and improving onboarding effectiveness.
  • Authored a revised Closing Operations Manual.
  • Developed new loan prospects by making weekly cold calls to 8 people.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analytical Mortgage Close Coordinator with 18 years of experience.
  • Closed over $3 in loan transactions.
  • Client-centric Mortgage Close Coordinator recognized for delivering exemplary service and receiving Outstanding Service Award in 2017 for outstanding borrower satisfaction in the mortgage closing process.
  • Agile Mortgage Close Coordinator able to multitask and manage daily communication with key stakeholders, decreasing back-and-forth communications by 64% in collaboration with escrow and title companies.
  • Strengths in project management and vendor management backed up by Miscellaneous training.
  • Analytical Mortgage Close Coordinator with 14 years of experience in managing high-value loan portfolios, facilitating the closing of over $10 in mortgages with 18% approval rates.
  • Client-centric Mortgage Close Coordinator.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Excellent communication and analytical skills.

Accomplishments

  • Led quality assurance efforts that detected and corrected 13 loan documentation errors before closing, mitigating potential late funding penalties.
  • Implemented a digital tracking system to monitor closing packages, improving workflow efficiency by 58% and reduced closing delays.
  • Mediated communication between buyers, agents, and title companies during the closing phase, ensuring faster resolution of closing delays by 27%.
  • Identified and resolved regulatory issues by staying updated with the latest mortgage compliance requirements, reducing oversight failures by 46%.
  • Assisted in negotiating closing costs and seller concessions for borrowers, saving clients an average of $12 per loan.
  • Documented and resolved standard which led to procedure.
  • Generated closing disclosures (CDs) in accordance with TRID guidelines, ensuring timely delivery and adherence to regulatory requirements.
  • Received OSHA to manage compliance regulations and quality checks, achieving 23% accuracy in post-close audits.
  • Built and maintained strong relationships with escrow officers, title companies, and clients to ensure timely and accurate closing processes.
  • Saved an average of 13 hours per transaction by introducing e-signature tools, enabling business growth and client satisfaction.

Affiliations

  • American Society of Safety Professionals
  • National Notary Association (NNA) - Six Sigma certified and compliant
  • National Association of Title Insurance Agents (NATIA) - Focus on risk management in closings
  • Certified Closing Professional (CCP) Designation in 2019 through Meridian
  • Association of Information Technology Professionals
  • Council of Residential Specialists (CRS) - Member with focus on closing processes
  • Designated 'Closing Leader' by the CoreLogic Closing Services Awards in 2018
  • CSBS Mortgage Policy Subcommittee Member since 2018
  • American Escrow Association - Participated in 2019's regulatory compliance symposium
  • Lions Club

Certifications

  • Uniform Closing Dataset (UCD) Certification
  • Certified Regulatory Compliance Manager (CRCM)
  • Mortgage Operations Specialist Certification
  • Real Estate Settlement Procedures Act (RESPA) Compliance Training
  • SHRM Certified Professional (SHRM-CP)
  • Specialized Training in Multi-State Closing Regulations
  • ServSafe
  • Residential Closing Procedures Training
  • Loan Processing Advanced Study Certification
  • First Aid/CPR Certified

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