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Skills

  • EMR / EHR
  • Clinical supply cost reduction
  • Business operations
  • Onboarding of clinical suppliers
  • Continuous process improvement
  • Process improvement
  • Problem resolution
  • Staff management
  • Customer service
  • Diagnosing conditions

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assessed the child's response to treatment through phone calls and follow-up visits.
  • Evaluated the health of patients by conducting thorough examinations and asking pertinent medical questions.
  • Assisted in preparing reports on patient outcomes for President's Club's accreditation inspection, contributing to the clinic receiving initiative.
  • Explained medication side effects and gave patients with diabetes, asthma, cancer, and other diseases in-depth education.
  • Was in charge of ordering lab tests, interpreting test results, and keeping track of patient records.
  • Oversaw the delivery of procedure project by process team, which resulted in procedure.
  • Created and maintained patient tracking tools using Salesforce, increasing follow-up visit compliance by 62% within 6 months.

Summaries

  • Contributed to successful audits in 2018.
  • Within Healthcare, senior Clinical Support Officer and outstanding performer in project management and stakeholder engagement.
  • Competent Clinical Support Officer with experience in drafting SOPs for patient handling, resulting in a 21% increase in efficiency and an overall improvement in patient service ratings.
  • Clinical Support Officer with 6 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Clinical Support Officer focused on resolving patient issues.
  • Collaborative Clinical Support Officer.
  • Achieved resolution within an average timeframe of one year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Patient consultations, medication and treatment administration, and patient records maintenance are all skills she possesses.

Accomplishments

  • Facilitated multilingual communication efforts with patients, reducing miscommunication rates by 64% and enhancing patient satisfaction.
  • Effectively reduced staff turnover by implementing a cross-training program that enabled staff to acquire new skills and aligned with organizational goals.
  • Assisted in the launch of a new patient intake platform, which decreased registration time by an average of 9 minutes per patient.
  • Developed comprehensive patient flow reports for management, leading to action plans that improved clinic throughput by 27%.
  • Collaborated across departments to streamline task delegation, achieving a 72% reduction in administrative backlogs.
  • Collaborated with team of 12 in the development of system.
  • Documented and resolved initiative which led to process.
  • Led 14-staff team in the successful integration of new clinical management software, reducing administrative time by 18%.
  • Drove the adoption of a new patient outreach strategy, resulting in a 19% increase in appointment follow-up rates.
  • Optimized patient intake workflows, resulting in a 23% improvement in daily patient throughput while maintaining compliance with healthcare standards.

Affiliations

  • National Association of Healthcare Revenue Integrity (NAHRI) – Provided insights in optimizing healthcare revenue through operational cost reductions.
  • American Society of Clinical Laboratory Science (ASCLS) – Engaged in discussions regarding understanding lab result accuracy and timeliness in patient care.
  • Medical Group Management Association (MGMA) – Active participant in management sessions concentrating on patient flow efficiency.
  • National Council of State Boards of Nursing (NCSBN) – Collaborated on interdisciplinary communication and compliance with nursing standards.
  • American Academy of Medical Administrators (AAMA) – Involved in organizational meetings dedicated to healthcare administration and policy compliance.
  • Association for Computing Machinery
  • Healthcare Information and Management Systems Society (HIMSS) – Participated in workshops on electronic health record (EHR) system optimization.
  • International Association of Healthcare Central Service Material Management (IAHCSMM) – Engaged in reducing clinical supply costs through better management practices.
  • National Healthcareer Association (NHA) – Contributor to forums on improving healthcare communication and workflow structuring.
  • Freemason

Certifications

  • Medical Billing and Coding (MBC) Certification
  • CompTIA Security+
  • Basic Life Support (BLS) Certification
  • Patient Care Technician (PCT) Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Certified Clinical Support Officer (CCSO)
  • SHRM Senior Certified Professional (SHRM-SCP)

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