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Skills

  • New business development
  • Custom CRM system development
  • Customer relationship software proficiency
  • Competitive pricing strategy development
  • Business development and planning
  • Extensive personal network
  • Database management
  • Account management
  • High-level negotiation skills
  • Client engagement and retention

Work Experiences

  • Accomplished this in 2018.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Used sales presentations to communicate product quality and market comparisons.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Implemented new inventory management procedures that reduced product theft by 10% in three years.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 12 long-term accounts being secured in 18 months.
  • Organized promotional events and interacted with the community to increase sales volume.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved customer satisfaction gains.
  • Achieved this for 8 consecutive years.
  • Accomplished sales leader.
  • Strengths in strategic planning and budget management backed up by Sports training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at designing robust CRM tracking systems.
  • Achieved 75% growth in sales.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Partnered with ITIL accredited laboratories to demonstrate the value of advanced lab equipment, increasing customer conversion rates by 25%.
  • Facilitated cross-functional team collaboration between R&D, marketing, and sales to ensure new Salesforce met regulatory and market requirements.
  • Collaborated with team of 5 in the development of standard.
  • Secured $9 in new business by implementing data-driven sales frameworks and adapting consultative approaches to education facilities.
  • Worked closely with product development to tailor Jira features based on customer feedback, improving product functionality and user satisfaction.
  • Coordinated beta testing for Adobe Creative Suite, leading to a 65% reduction in return rates and improved customer feedback scores.
  • Consulted with major healthcare organizations on optimizing their lab processes, which led to a $7 contract signed for Adobe Creative Suite.
  • Resolved product issue through consumer testing.
  • Designed customized pricing strategies that resulted in a 53% increase in client acquisition from small- to mid-sized medical practices.
  • Negotiated 14-year contracts with key clients, securing recurrent revenue worth $2 annually.

Affiliations

  • Society of Human Resource Management
  • American Marketing Association
  • Association of Executives in Healthcare Marketing (AEHM)
  • National Sales Network (NSN) - Healthcare & Medical Technologies Chapter
  • American Marketing Association (AMA) – Medical Devices Division
  • Academy of Management - Healthcare Management Division
  • Project Management Institute
  • Lions Club
  • Medical Group Management Association (MGMA)
  • Association for Diagnostic and Laboratory Medicine (ADLM)

Certifications

  • Certified Ethical Sales Professional by SalesEthics.org
  • Value-Based Sales Certification by category
  • Certified Public Accountant (CPA)
  • Salesforce
  • Laboratory Sales Management Certification by Association for Advancing Lab Solutions (AALS)
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)
  • Certified Clinical Lab Technologist (MT/CLS) by program
  • Healthcare Supply Chain Professional Certificate by Association for Healthcare Resource & Materials Management (AHRMM)
  • Certified Clinical Engineer (CCE) by American College of Clinical Engineering
  • Certified Sales Leadership Professional (CSLP) by Sales Management Association

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