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Skills

  • Initiative equipment
  • Organization
  • Vendor relationship management
  • Process improvement
  • Strategic selling
  • Problem resolution
  • Marketing strategy
  • Distribution center management
  • Business operations
  • Customer engagement techniques

Work Experiences

  • Anticipated changes ahead of process.
  • Avoided stock-outs.
  • Captured 82% more daily revenue.
  • Coached staff on customer engagement during key sales events, resulting in a 20% increase in upselling and complementary product recommendations.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Conducted research to find appropriate answers to customer questions.
  • Accelerated clearance process by 63%.
  • Successfully introduced new product lines that resulted in a 3% increase in annual profits.
  • Boosted stock turnover during high-volume periods.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Achieved a 37% uplift in brand recognition.
  • Adept at conducting market trend analysis.
  • Client-facing professional with a positive attitude and expertise in project management and budget management.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Willing to put performance reporting knowledge to work for a well-established company in the Retail sector.
  • Agile and adaptable group leader with a stellar procedure history, a motivational approach, and an upbeat personality.
  • Accomplished in executing markdown strategies that accelerated sale transitions by 28%, while maximizing profitability and maintaining a high level of customer satisfaction.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Merchandise Service Coordinator with 14 years of successful stakeholder engagement and strategic planning experience.
  • Achieved 52% year-over-year growth in high-margin product sales.

Accomplishments

  • Oversaw floor resets in 5 stores, ensuring compliance with corporate visual guidelines, raising customer satisfaction scores by 34%.
  • Developed and maintained strong relationships with key suppliers, securing exclusive product offerings and improving margins by 77%.
  • Led the end-to-end execution of national campaigns in 2018, coordinating with marketing and warehouse teams to ensure successful launches.
  • Successfully negotiated bulk purchase agreements with suppliers, yielding a $7 reduction in overall procurement costs.
  • Partnered with marketing to coordinate in-store signage and promotional materials, improving product visibility and increasing impulse purchases by 52%.
  • Launched a cross-training initiative for sales staff, enhancing product knowledge and increasing attachment sales by 25%.
  • Collaborated with team of 16 in the development of metric.
  • Created competitor benchmarking reports, providing key insights that helped adjust our merchandising strategy and increase foot traffic by 72%
  • Implemented a stock rotation plan, reducing waste by 61% and improving inventory turnover by 9 days.
  • Improved SKU-level visibility through enhanced reporting features, which helped reduce inventory discrepancies by 51% and strengthen stock accuracy.

Affiliations

  • Loss Prevention Foundation (LPF)
  • National Retail Federation (NRF)
  • National Association of Merchandising Services (NAMS)
  • Association for Supply Chain Management (APICS)
  • Association for Inventory & Catalog Management
  • Shop! Association (International Association for Retail Environments and Experiential Marketing)
  • Retail Store Operations Managers Alliance
  • International Federation of Supply Chain and Inventory Management
  • Toastmasters
  • Global Retail Business Association (GRBA)

Certifications

  • Retail Marketing and Visual Merchandising Certification - Brightline 2017
  • Certificate in Merchandising and Buying Operations - Vantage 2017
  • CompTIA Network+
  • Integrated Retail Management Professional Certification - Cedar Works 2021
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Marketing Professional (CRMP) - Lakeside Partners 2022
  • Certified Associate in Project Management (CAPM), Project Management Institute - 2016
  • Certified Negotiation Expert (CNE) - Meridian 2017
  • Certified Retail Sales Professional (CRSP) - Meridian 2015
  • Fundamentals of Inventory Optimization Certification - Vantage 2019

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