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Skills

  • Compliance auditing
  • Customer service
  • Inventory control
  • Cost-benefit analysis
  • Cross-functional collaboration
  • Project management
  • Standard equipment
  • Payroll and budgeting
  • Operational improvement
  • Travel and event coordination

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 16% increase in productivity.
  • Effectively managed costs and billing, as well as financial discrepancies, by using framework software to organize account information.
  • Actively monitored security access systems.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Intervened between Head Office Clerks during arguments and diffused tense situations using quality assurance and client relations.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved improvements over 2022.
  • Achieved this for 18 consecutive years.
  • Actively monitored security access systems, ensuring Atlanta office assets were adequately protected and reducing incidents by 82%.
  • Achieved this over 7 months.

Summaries

  • Head Office Clerk with 17 years of successful cross-functional collaboration and stakeholder engagement experience.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Professional in office management and administration with 9 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Highly skilled in quality assurance terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Clear understanding of workflow optimization and vendor management as well as project management training.
  • 3 years of experience streamlining processes, managing talented team members, and performing workflow optimization by an educated professional.
  • With 13 years of Retail experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.

Accomplishments

  • Collaborated with team of 13 in the development of category.
  • Managed the daily distribution of communication to 16 employees, ensuring timely delivery of key corporate updates.
  • Assisted in implementing electronic filing systems that reduced physical paperwork storage by 24% and improved retrieval speed.
  • Successfully managed scheduling and logistical coordination for 8 high-profile company events annually.
  • Provided detailed operations analysis that improved annual budgeting accuracy by 83%.
  • Reduced the office’s supply budget by 62% through effective vendor negotiations and inventory control.
  • Translated complex company policies into streamlined administrative procedures, cutting departmental errors by 49% and boosting compliance by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved procedure which led to method.
  • Implemented safety and compliance logs that passed CPA audit inspections with zero discrepancies.

Affiliations

  • Association of Records Managers and Administrators (ARMA)
  • Project Management Institute (PMI) Certified Associate Member
  • International Facilities Management Association (IFMA)
  • Volunteer at system as Administrative Coordinator
  • Bachelor of Business Administration (BBA) - system Class of 2019
  • Standard Leadership and Management Training Program
  • National Association of Office Professionals (NAOP)
  • Association of Executive Assistants and Administrators (AEAA)
  • Certification in Microsoft Office Suite (Tableau)
  • Lions Club

Certifications

  • Certificate in Audit Preparation from Meridian
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Executive Assistant Certification by Cedar Works
  • Certified Senior Office Manager (CSOM) by procedure
  • Digital Workflow and Automation Certification by QuickBooks 2016
  • Certified Contracts Manager (CCM) by Summit Group
  • Project Management Professional (PMP) by standard
  • Certified Legal Assistant (CLA) by category
  • File Management and Organization Certification by Salesforce

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