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Skills

  • Supervision
  • Cross-functional team collaboration
  • Documentation management
  • Relational databases
  • Requirements gathering
  • Operational improvement
  • Analysis and modeling
  • Organization
  • Exceptional attention to detail
  • Client Satisfaction Improvement

Work Experiences

  • Created reports and visualizations to present data in a clear and concise manner.
  • Analyzed AWB data trends and reported areas of improvement, helping to optimize the shipment scheduling process and resulting in a 79% increase in on-time deliveries.
  • Was in charge of all tasks delegated to me, including strategic planning and vendor management.
  • Closed open cases faster by 18 months.
  • Achieved a 74% reduction in processing time.
  • Management recognized me for providing outstanding customer service.
  • Detected and resolved data quality issues and discrepancies for data integrity and quality control.
  • Audited over 4 AWB entries quarterly.
  • Achieved a 21% improvement in system uptime.
  • Solved warehouse performance and access issues by troubleshooting.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Proficient in promoting category by leveraging quality assurance and performance reporting knowledge.
  • Data analysis, team support, and process improvement are all areas where I excel.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • AWB Data Validator and team leader with 10 years of experience in program settings.
  • Expert at programming and configuring databases to meet business data requirements.
  • Achieved results through effective partnerships.
  • Achieved a 24% improvement in system uptime for validation tasks.
  • Expert in process with a strong aptitude for streamlined and spearheaded.

Accomplishments

  • Reduced customer escalation related to AWB processing issues by 36% through the improvement of real-time issue reporting.
  • Prepared customer feedback reports highlighting AWB discrepancies and implemented corrective measures, improving client satisfaction scores by 75%.
  • Spearheaded a project to align AWB validation standards between engineering, reducing discrepancies across multiple systems by 82%.
  • Successfully introduced enhancements to the AWB verification process, cutting manual checking time down by 14% while achieving 33% data accuracy.
  • Identified and rectified 30% of recurring AWB data validation errors through comprehensive trend analysis, enhancing overall data accuracy.
  • Enhanced the integration of third-party AWB systems with internal platforms, minimizing discrepancies by 83% through advanced data validation methods.
  • Created a dashboard in Asana to track key AWB performance metrics, improving real-time monitoring and reducing validation errors by 52%.
  • Achieved a 44% increase in AWB validation error resolution by developing a comprehensive validation checklist.
  • Standardized the escalation process for high-risk AWB errors, cutting turnaround times by 6 business days.
  • Reduced backlogged AWB discrepancies by 43% within the past year by spearheading a team initiative focused on error resolution.

Affiliations

  • Certified Automation Professional (CAP) through the International Society of Automation (ISA), enhancing logistics processes by automating AWB validation systems.
  • Member of the Chartered Institute of Logistics and Transport (CILT), specializing in document management and logistics optimization.
  • Practitioner in Electronic Freight Documentation Systems as recognized by Freight Auditors International, began implementation in 2018.
  • Member of the Logistics Automation Engineers Society, applying knowledge in customized AWB validation systems to logistics firms.
  • Accredited in Freight Auditing and Compliance Standards by the Global Air Cargo Advisory Committee (GACAC), completed 2017.
  • Participant in Cargo Network Services Corporation (CNS) programs aimed at improving shipment accuracy and data management.
  • Contributing member of the Data Integrity and Validation Practices Group through the World Logistics Organization.
  • Certification in Freight and Logistics Data Management from the International Transport Forum (ITF), focusing on AWB system improvements.
  • Active participant in the National Industrial Transportation League (NITL), working on best practices for AWB data validation integration with automated systems.
  • Member of the Global Logistics Council (GLC), sharing expertise on the management of air waybills for efficient freight movement.

Certifications

  • SAP Certified Application Associate
  • Certified Data Management Professional (CDMP)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Logistics Technician (CLT)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supply Chain Specialist (CSCS) - 2022
  • ServSafe
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)

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