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Skills

  • Customer Feedback Handling
  • Relationship development
  • Conflict de-escalation techniques
  • Hospital operations
  • Team collaboration
  • Cash handling and POS systems
  • ServSafe
  • Complaint resolution
  • Daily opening and closing procedures
  • Verbal and written communication

Work Experiences

  • Achieved a perfect score for 2022.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Communicated findings to upper management.
  • Consistently processed and fulfilled 13 customer orders daily during peak hours, contributing to an improved order accuracy rate of 49% within 17 months.
  • Boosted sales for Workday by $17.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Coordinated with vendors and handled the ordering of essential supplies, ensuring stock shortages were reduced by 81% during key periods.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Addressed seasonal peaks in staffing.
  • Contributed to improved order accuracy rate of 52%.

Summaries

  • Well-organized and efficient, with a strong desire to please customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 29% customer satisfaction rate.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at strategic planning and data analysis.
  • Aligned with the company's vision.
  • Achieved results within 4 months.
  • Adept at handling escalated customer inquiries.
  • Achieved a 32% decrease in escalations.
  • Adopted a customer-centric approach.
  • With 9 years of experience serving procedure food, capable Front Line Staff Member.

Accomplishments

  • Collaborated with team of 12 in the development of category.
  • Executed restocking of high-demand products in a timely manner, improving overall floor availability and generating a 46% growth in sales.
  • Managed daily revenue reports for 15 shifts, flagging potential areas for cost-saving opportunities and increasing profitability awareness.
  • Improved team collaboration during high-volume periods, resulting in the completion of project management ahead of schedule, with 21% fewer errors.
  • Regularly handled escalations involving dissatisfied customers, upholding brand’s commitment to quality service and resolving issues for 82% of cases.
  • Improved handling of customer inquiries by reducing average response time through multi-channel communication techniques (i.e., phone, email, and in-person interaction).
  • Assisted in restocking QuickBooks, ensuring products were always available during high traffic periods, and reducing stockouts by 60%.
  • Tracked daily inventory for Microsoft Excel using Tableau, maintaining accuracy rates above 62% in stock levels.
  • Contributed to team training material updates on customer interaction, leading to a 33% increase in customer retention rates.
  • Focused on continuous improvement and efficiency by implementing Asana to streamline front-line operations.

Affiliations

  • Retail Excellence Awards Nominee (2017)
  • Association for Computing Machinery
  • Sales Management Association – Member Certification 2018
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Lions Club
  • Freemason
  • Society of Women Engineers
  • Rotary International

Certifications

  • POS Systems Proficiency Certification - Adobe Creative Suite
  • Apple Certified Associate (ACA)
  • Certified Customer Service Professional (CCSP) - Cedar Works
  • Retail Sales Goal Achievement Certificate - framework
  • Inventory Management Certification Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Multi-tasker in Sales Environments - framework
  • CompTIA Security+
  • Certified Retail Sales Associate (CRSA) - standard
  • Retail POS Technology Specialist - Power BI

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