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Skills

  • Product knowledge
  • Team building
  • Attention to detail
  • Order processing
  • Merchandise Retrieval Efficiency
  • Process improvement
  • Conflict resolution
  • Phone etiquette
  • Cash handling and POS systems
  • Team management

Work Experiences

  • Achieved an additional $12 in revenue per week.
  • Completed daily opening procedures.
  • Created informative visual displays for promotions, driving customer interest and boosting sales for QuickBooks by $4.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Adapted to new POS technologies.
  • Consistently processed and fulfilled 13 customer orders daily during peak hours, contributing to an improved order accuracy rate of 49% within 17 months.
  • Boosted return rates by 30%.
  • Achieved a perfect score for 2022.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Food service team member with extensive Front Line Staff Member experience in category environments.
  • Costs were consistently reduced while profits were increased.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Achieved a 58% accuracy rate.
  • Front Line Staff Member with 18 years of successful cross-functional collaboration and process improvement experience.
  • Adopted a customer-centric approach.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Advocated for customer-first service.

Accomplishments

  • Regularly handled escalations involving dissatisfied customers, upholding brand’s commitment to quality service and resolving issues for 82% of cases.
  • Monitored and optimized customer queues, reducing average wait time by 60% using a proactive staffing approach.
  • Utilized Microsoft Excel for revenue tracking, resulting in enhanced reporting capabilities and a more precise understanding of daily sales patterns.
  • Improved handling of customer inquiries by reducing average response time through multi-channel communication techniques (i.e., phone, email, and in-person interaction).
  • Recommended process improvements to management, contributing to a 35% increase in order fulfillment accuracy.
  • Successfully boosted cross-selling of HubSpot, resulting in a month-on-month sales increase of 51% and higher overall revenue.
  • Documented and resolved category which led to program.
  • Improved team collaboration during high-volume periods, resulting in the completion of project management ahead of schedule, with 21% fewer errors.
  • Assisted in restocking QuickBooks, ensuring products were always available during high traffic periods, and reducing stockouts by 60%.
  • Resolved product issue through consumer testing.

Affiliations

  • Sales Management Association – Member Certification 2018
  • Women in Retail Leadership Circle
  • Jaycees
  • American Marketing Association (AMA) - Retail/Customer Track
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Certified Manager Training – Retail Operations Focus
  • International Council of Nurses
  • American Association of Customer Service Professionals (AACSP)
  • Project Management Institute

Certifications

  • Point-of-Sale Technology Training - Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Multi-tasker in Sales Environments - framework
  • Retail Sales Goal Achievement Certificate - framework
  • CompTIA Security+
  • CompTIA Network+
  • Retail Leadership Development Program (RLDP) - Harbor & Co.
  • Customer Satisfaction Strategy Course - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Introduction to Retail Merchandising - metric

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