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Skills

  • Strategic selling
  • Conflict resolution
  • Supervision
  • Change Management
  • Backorder Reduction
  • Process and procedure development
  • Distribution center management
  • Team training and development
  • Project organization
  • Merchandising operations

Work Experiences

  • Successfully introduced new product lines that resulted in a 17% increase in annual profits.
  • Increased sales by 10% by providing purchase advice and promoting additional products.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Educated customers about promotions to increase sales.
  • Assisted in the rollout of metric.
  • Achieved an adoption rate of 50% within two weeks.
  • Achieved 83% accuracy in inventory audits.
  • Taught newly hired Flow Team Leads how to upsell using team leadership and client relations, boosting job expertise within two years.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Adept at balancing productivity with quality.
  • Achieved quarterly goals by 81%.
  • Flow Team Lead with 5 years of successful project management and performance reporting experience.
  • Tableau is something I'm familiar with.
  • Achieved a 50% reduction in employee absenteeism.
  • Accomplished Flow Team Lead.
  • Costs were consistently reduced while profits were increased.
  • Willing to put risk assessment knowledge to work for a well-established company in the Miscellaneous sector.
  • Adept in ensuring product availability through efficient replenishment techniques.

Accomplishments

  • Co-organized store-wide clearance events, managing stock rotation and driving year-over-year sales increases by 37%.
  • Introduced new operational procedures that cut down shelf refill time by 74%, resulting in better product availability for customers.
  • Improved communication between the sales floor and warehouse team to ensure more timely and accurate replenishments.
  • Developed a real-time feedback system for on-the-floor stock requests, reducing item wait times by 41%.
  • Led a daily briefing that highlighted bottleneck areas, reducing processing time of bulk products from method to category.
  • Resolved product issue through consumer testing.
  • Redesigned employee task tracking protocols, cutting task duplication by 65% and freeing up 3 hours per shift.
  • Overhauled existing product categorization methods, leading to 63% faster retrieval times during high-volume periods.
  • Spearheaded inventory cycle adjustments that decreased overstock by 25% without affecting product availability.
  • Established best practice guidelines for replenishing high-ticket items, reducing shrinkage by 75%.

Affiliations

  • Member of the American Society of Transportation and Logistics (ASTL), specializing in improving vendor relations and logistics workflow management.
  • Society of Human Resource Management
  • Attendee of method, hosted by the National Logistics and Distribution Council (NLDC), focused on reducing downtime during system transitions.
  • Freemason
  • Certified Logistics, Transportation and Distribution (CLTD) through APICS, maintaining up-to-date knowledge of supply chain and distribution models.
  • Affiliated with the Materials Handling Institute (MHI), focusing on advancements in logistics and warehouse innovations.
  • American Marketing Association
  • National Association of Social Workers
  • Certified in Lean Six Sigma, through participation in professional development programs aimed at optimizing team processes and workflows.
  • Certified in KPI-Driven Performance Optimization through Ironclad Systems, applying learnings to improve team efficiency and shipment accuracy.

Certifications

  • Certified in Team Resource Management (CTRM) - Northwind
  • Scrum Master (CSM) - program
  • Google Certified Professional Cloud Architect
  • Certified Warehouse Operations Professional (CWOP) - Brightline
  • Advanced Team Leadership Certification - Ironclad Systems
  • Certified Logistics, Transportation and Distribution (CLTD) – process
  • Team Leadership Development Program - Vantage
  • First Aid/CPR Certified
  • Retail Management Certificate - process
  • Cisco Certified Network Associate (CCNA)

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