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Skills

  • Cross-Training Management
  • Data accuracy verification
  • Cost-saving initiatives
  • Time management
  • Alarm setting and store securing
  • Sales trend analysis
  • Loss prevention management
  • Inventory management techniques
  • Cash reconciliation
  • Strategic selling

Work Experiences

  • Boosted end-of-day sales revenue.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 56% increase in nightly customer satisfaction ratings.
  • Conducted research to find appropriate answers to customer questions.
  • Increased market share and earned #7 ranking by leapfrogging competitors.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved President's Club for consistently meeting or exceeding closing sales goals, resulting in more robust sales performance after store hours.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Analyzed low-performing item reports.

Summaries

  • Closing Store Manager with 18 years of experience supervising employees in initiative environments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Adept at fostering lasting relationships with clientele.
  • Achieved 7% reduction in after-hours security breaches.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Adept in managing cash reconciliations.
  • Within Miscellaneous, senior Closing Store Manager and outstanding performer in vendor management and quality assurance.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Implemented structured closing procedures, reducing overtime costs by 36% and improving overall employee efficiency.
  • Implemented cross-training across departments to ensure efficient nightly operations, reducing closing delays by 51%.
  • Resolved product issue through consumer testing.
  • Increased staff retention by 8% by creating and executing an employee recognition program that rewarded top performers.
  • Managed late shifts during key retail periods, ensuring customer service standards remained excellent and closing productivity exceeded quotas by 51%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured the seamless execution of closing sales promotions, contributing to a 37% increase in post-workday revenue.
  • Worked collaboratively with retail associates to streamline product restocking during closing shifts, achieving an 11% increase in stock accuracy and availability.
  • Developed a closing checklist that optimized task distribution among employees, contributing to a 58% reduction in overtime hours.
  • Documented and resolved standard which led to category.

Affiliations

  • Association for Talent Development (ATD) - Retail Learning Focus
  • Freemason
  • Retail Performance Group (RPG) Member
  • National Retail Federation (NRF) 2017
  • Rotary International
  • Retail Business Leadership Program Vantage
  • Retail Loss Prevention Certification from Beacon Labs
  • Certified Retail Analytics Professional (CRAP) OSHA
  • Society of Human Resource Management
  • Certified Store Manager (CSM) Six Sigma

Certifications

  • First Aid/CPR Certified
  • Certified Promotions Management Expert (CPME)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Customer Service Manager (CCSM) - Service Quality Institute
  • Workplace Safety Certification – OSHA
  • ServSafe Food Protection Manager Certification
  • Labor Cost Management Certification - system
  • Certificate in Retail Operations Management - process
  • Certified Sales Manager (CSM) - system

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