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Skills

  • Regulatory compliance
  • Operational improvement
  • Organization
  • Strategic selling
  • Merchandising strategy development
  • First Aid/CPR
  • Product shrinkage reduction
  • Customer issue resolution
  • Alarm setting and store securing
  • Problem resolution

Work Experiences

  • Created a task schedule for Closing Store Managers based on their individual strengths and knowledge of quality assurance.
  • Audited key areas like exits and alarms.
  • Achieved President's Club for consistently meeting or exceeding closing sales goals, resulting in more robust sales performance after store hours.
  • Taught newly hired Closing Store Managers how to upsell using budget management and cross-functional collaboration, boosting job expertise within 18 months.
  • Achieved targets for 9 consecutive weeks.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 23% improvement in team productivity.
  • Assumed responsibility for all closing duties.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Boosted end-of-day sales revenue.

Summaries

  • Achieved 31% accuracy in end-of-day financial statements.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved 7% reduction in after-hours security breaches.
  • Astute Closing Store Manager who is dedicated to providing excellent customer service and assistance.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
  • Willing to put process improvement knowledge to work for a well-established company in the Miscellaneous sector.

Accomplishments

  • Introduced anti-theft protocols and end-of-day security checks that contributed to a 66% decrease in store shrinkage.
  • Managed late shifts during key retail periods, ensuring customer service standards remained excellent and closing productivity exceeded quotas by 51%.
  • Secured Six Sigma to enhance operational effectiveness, applying it to improve closing procedures and increasing efficiency by 27%.
  • Developed a closing checklist that optimized task distribution among employees, contributing to a 58% reduction in overtime hours.
  • Increased staff retention by 8% by creating and executing an employee recognition program that rewarded top performers.
  • Led night shift operations of 13 employees, consistently closing with 52% or higher accuracy in cash handling and sales reports.
  • Improved sales closing figures by analyzing nightly consumer patterns and making data-driven adjustments to better accommodate peak periods.
  • Reduced closing discrepancies by 49% through enhanced cash reconciliation processes and thorough staff training.
  • Successfully managed nightly store closing tasks for Ironclad Systems, helping maintain operational standards through thorough team oversight.
  • Enhanced store cleanliness and customer satisfaction by introducing a structured end-of-day cleaning schedule, contributing to increased positive feedback.

Affiliations

  • Society of Human Resource Management (SHRM) - Retail Operations Chapter
  • National Association of Sales Professionals (NASP) - Retail Sales Strategy Focus
  • Society of Women Engineers
  • American Management Association (AMA) Member
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Freemason
  • American Medical Informatics Association
  • Certified Store Manager (CSM) Six Sigma
  • Association of Information Technology Professionals

Certifications

  • Certified Corporate Trainer (CCT) - initiative
  • Certified Employee Relations Specialist (CERS)
  • Labor Cost Management Certification - system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Team Leadership Professional (CTLP)
  • First Aid/CPR Certified
  • Certificate in Retail Operations Management - process
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Public Accountant

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