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Skills

  • Category equipment
  • Process improvement
  • MS Office
  • Developing brand messaging
  • Time management
  • Communications
  • End-of-day sales reporting
  • Cash reconciliation
  • Data accuracy verification
  • Interdepartmental coordination

Work Experiences

  • Returned change and currency and processed debit and credit card payments with a 8% accuracy rate.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Analyzed sales trends.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Conducted research to find appropriate answers to customer questions.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Boosted evening sales by 83%.
  • Created a task schedule for Closing Store Managers based on their individual strengths and knowledge of quality assurance.
  • Achieved President's Club for consistently meeting or exceeding closing sales goals, resulting in more robust sales performance after store hours.

Summaries

  • Client-facing professional with a positive attitude and expertise in risk assessment and stakeholder engagement.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved a 15% boost in team productivity.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Astute Closing Store Manager who is dedicated to providing excellent customer service and assistance.
  • Closing Store Manager is a multi-talented Closing Store Manager who is consistently rewarded for planning and operational improvements.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved daily financial accuracy.
  • Achieved 35% accuracy.

Accomplishments

  • Achieved a 36% reduction in closing complaints by implementing a customer service training program focused on post-evening transactions.
  • Enhanced store cleanliness and customer satisfaction by introducing a structured end-of-day cleaning schedule, contributing to increased positive feedback.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented structured closing procedures, reducing overtime costs by 36% and improving overall employee efficiency.
  • Utilized interdepartmental coordination for smoother closing transitions, resulting in 17% faster stock restocking and shelving organization.
  • Resolved product issue through consumer testing.
  • Regularly updated merchandising strategies based on end-of-day sales reports to ensure smoother product transitions and better alignment with customer demand during the next day’s shift.
  • Strengthened employee engagement and team morale through bi-annual performance reviews and personalized feedback sessions, resulting in 34% employee productivity improvement.
  • Developed a closing checklist that optimized task distribution among employees, contributing to a 58% reduction in overtime hours.
  • Documented and resolved standard which led to category.

Affiliations

  • Customer Service Institute (CSI) - Service Excellence in Retail Certificate
  • Project Management Institute
  • Certified Store Manager (CSM) Six Sigma
  • Certified Facility Management (CFM) Certification
  • Retail Loss Prevention Certification from Beacon Labs
  • American Marketing Association
  • Certified Retail Analytics Professional (CRAP) OSHA
  • Society of Women Engineers
  • American Management Association (AMA) Member
  • American Marketing Association (AMA) - Retail Marketing Strategies Affiliation

Certifications

  • Certified Promotions Management Expert (CPME)
  • Retail Leadership Development Certificate Program
  • Advanced Strategic Merchandising Certification
  • Customer Satisfaction Optimization Professional (CSOP)
  • Certified Sales Manager (CSM) - system
  • Retail Inventory Management Certification – Cedar Works
  • Certified Corporate Trainer (CCT) - initiative
  • ServSafe
  • Salesforce
  • Certified Public Accountant (CPA)

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