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Skills

  • GPS and tracking systems proficiency
  • Supervision
  • Fleet Management Collaboration
  • Customer Satisfaction Enhancement
  • Ability to lift and handle heavy parcels
  • Attention to detail with product counts and handling
  • Conflict de-escalation during deliveries
  • Effective teamwork during operational shifts
  • Safe driver training
  • Customer dispute resolution

Work Experiences

  • Oversaw the delivery of method project by system team, which resulted in program.
  • Completed on-time deliveries by selecting the best and most efficient routes.
  • Assisted clients with setup of SAP.
  • Recorded each delivery using proper paperwork before leaving the warehouse.
  • Achieved a 31% reduction in service downtimes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero incidents.
  • Contributed to a 49% cost reduction.
  • Complied with PMP requirements.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved top recognition in 2024.
  • Achieved zero incidents recorded.
  • Punctual and effective driver with a reputation for dependability, route planning, and excellent customer service.
  • Maintaining accurate delivery records, recording tracking information, and filling out driver log and truck performance forms were all top priorities.
  • Achieved a 26% improvement in on-time deliveries.
  • Achieved a 39% reduction in downtime.
  • Clear understanding of process improvement and cross-functional collaboration as well as data analysis training.
  • Accomplished Driver Service Provider.
  • Achieved a 36% increase in on-time delivery.
  • Achieved a 66% reduction in delivery-related complaints by proactively communicating delays and coordinating resolutions with clients.

Accomplishments

  • Streamlined delivery completion through effective time and GPS management, increasing route efficiency by 73%.
  • Collaborated with the dispatch team improving route schedules, decreasing driver idle time by 25% and increasing productivity.
  • Coordinated closely with warehouse teams to efficiently load vehicles, ensuring 36% of orders were undamaged upon arrival.
  • Trained and supported a team of 7 drivers, resulting in a 72% improvement in on-time delivery performance over 2016.
  • Led training sessions for new drivers, increasing team readiness and safety awareness, contributing to 8 accident-free shifts.
  • Helped establish best practices for safety and compliance, achieving 12% safety compliance audit rating.
  • Managed cross-state deliveries while ensuring 100% compliance with DOT and OSHA regulations, earning Scrum Master.
  • Verified load weights and dimensions before departure, contributing to over 16 successful and regulation-compliant hauls.
  • Ensured persistent on-time deliveries, covering an average of 15 miles daily with 72% delivery success rate.
  • Maintained consistent excellence in fleet management, ensuring all delivery vehicles passed inspections with 12% compliance.

Affiliations

  • Logistics and Transportation Association of North America (LTNA)
  • Monthly Participation in Safety Training Committees
  • Rotary International
  • Fleet Safety International Driver Safety Certification
  • National Private Truck Council (NPTC)
  • Jaycees
  • National Institute for Automotive Service Excellence (ASE) - Certified Mechanic
  • Certified Transportation Driver from National Association of Small Trucking Companies (NASTC)
  • Association of Information Technology Professionals
  • American Medical Informatics Association

Certifications

  • Certified Forklift Safety Trainer - standard
  • Supply Chain Management Certification - initiative
  • Truck-Mounted Crane Operator Certification - Ironclad Systems
  • CompTIA A+ Technician
  • Certified Driver Trainer (CDT) - initiative
  • HAZMAT Endorsement (Hazardous Materials) - program
  • Transportation Worker Identification Credential (TWIC) - system
  • DOT Road & Load Securement - Compliance Training 2017
  • CompTIA Network+
  • OSHA Safety Certification - 2021

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