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Skills

  • First Aid/CPR
  • Performance maximization
  • Cross-functional team collaboration
  • Communications
  • Conflict resolution
  • Document scanning
  • Process implementation
  • Budgets
  • Shipment coordination
  • Contract Management

Work Experiences

  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Got better.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Invented
  • Had planned ahead.
  • Started it.
  • Solved

Summaries

  • Freight Manager is articulate and driven to succeed.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Metric and procedure are examples of abilities.
  • Expert
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dependable
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Focused on customer service
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Supervised end-to-end freight logistics for over 3 shipments yearly in the Pacific Northwest, ensuring compliance with transportation regulations.
  • Monitored and managed fuel surcharges successfully, resulting in a 40% increase in overall freight cost control.
  • Increased sales 11% over two years.
  • Reduced freight claims by 39% by instituting a comprehensive freight damage tracking and resolution initiative.
  • Devised a peak season logistics plan, resulting in 48% fewer late deliveries over 2015.
  • Collaborated with operations to reduce carbon emissions from freight transport by 53% through sustainable logistics practices.
  • Trained team members on new freight management software, resulting in a 30% improvement in user adoption within two years.
  • Redesigned the freight audit process, leading to $3 savings on incorrect freight bill payments over three years.
  • Documented and resolved initiative which led to standard.
  • Reduced freight spend by $3 through strategic carrier partnerships and optimizing backhaul opportunities.

Affiliations

  • Global Logistics Network (GLN)
  • ISO 9001:2015 Certification for Quality Management in Freight
  • National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Third Party Logistics (3PL) Insights Group Membership
  • Rotary International
  • Certified Supply Chain Professional (CSCP) from APICS
  • Freight Transportation Services Index (FTSI)
  • International Council of Nurses
  • Transportation Intermediaries Association (TIA)
  • Global Freight Professionals Association (GFPA)

Certifications

  • Certified Transportation Professional (CTP) framework
  • International Logistics Certificate - Cedar Works
  • Cargo Security Professional (CCSP) - Transported Asset Protection Association (TAPA)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • HAZMAT Transportation Certification - initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Risk Management in Freight and Logistics Certificate - Vantage

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