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Skills

  • Safe food handling
  • Complaint resolution
  • Database administration
  • Budget forecasting and analysis
  • Credit and collections
  • Data entry
  • Change Management
  • Kitchen staff coordination
  • HMO background
  • Kitchen equipment operation and maintenance

Work Experiences

  • Held each member of my team accountable for meeting brand and performance objectives.
  • Solved
  • Updated and corrected customer and plan information, payments, and other relevant data in the system.
  • Promptly informed the leadership team of any violations of store policies.
  • Had planned ahead.
  • Processed shipments and kept stock shelves in order.
  • Trained 5 new employees in procedures and policies in order to improve team performance each quarter.
  • Kept track of everything.
  • Identified
  • Helped members with enrollment, claims, benefits, referrals, and pre-authorizations by answering their questions.

Summaries

  • Member Service Supervisor with 13 years of successful quality assurance and stakeholder engagement experience.
  • Member Service Supervisor is a dedicated and hardworking Customer Service food service director with 7 years of experience.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Quality, speed, and performance enhancements are all areas of expertise.
  • Manager who is open and clear about his intentions and is willing to take on any task with a hardworking and resourceful attitude.
  • Focused on customer service
  • Motivated individual.
  • Dependable
  • Excel at assisting upper management goals by converting mandates into practical solutions on the ground.
  • Enrollment, benefits interpretation, and claims processing are all areas where she excels.

Accomplishments

  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Documented and resolved category which led to standard.
  • Successfully managed workforce scheduling, reducing employee turnover by 76%.
  • Spearheaded the launch of a new CRM platform, reducing ticket processing times by 68% during the first 8 months.
  • Program 14 WPM data entry rate, with 5% accuracy.
  • Optimized workflow processes for handling member inquiries, leading to a 68% increase in first-call resolution (FCR) rates.
  • Utilized conflict mediation strategies to resolve disputes between members and staff, decreasing formal complaint filings by 51%
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Worked with accounts and finance teams to secure budget approval for additional staffing, increasing service desk coverage by 7 hours per week.
  • Responded effectively to escalated member issues, achieving a 37% faster resolution rate.

Affiliations

  • Freemason
  • Customer Support Professionals Alliance
  • Call Center Industry Advisory Council (CIAC)
  • International Organization for Standardization (ISO) Advisory Group
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Financial Services Compliance Network
  • Certified Customer Experience Professional (CXPA)
  • International Customer Service Institute (TICSI)
  • Society of Human Resource Management

Certifications

  • Certified Call Center Trainer (CCCT) Cedar Works 2023
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service Executive Certification
  • Certified Public Accountant (CPA)
  • Financial Oversight for Supervisor Certification Lakeside Partners 2018
  • Certified Customer Service Professional (CCSP) - Meridian
  • Certified Performance and Competency Developer (CPCD)
  • Sales Manager Certificate
  • Certified Protection Officer (CPO)
  • Google Certified Professional Cloud Architect

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