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Skills

  • Team supervision
  • Payroll and budgeting
  • Team Leadership
  • Compliance expertise
  • Reporting and documentation
  • Strategic planning
  • Accounts payable / accounts receivable
  • Kitchen staff coordination
  • Data-driven decision making
  • Kitchen equipment operation and maintenance

Work Experiences

  • Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.
  • Had planned ahead.
  • Devised new procedures and systems to improve customer satisfaction.
  • Processed shipments and kept stock shelves in order.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Attended 12 team meetings to express my concerns and provide constructive feedback to others each month.
  • Used key sales techniques such as strategic planning and client relations to increase membership sales.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.

Summaries

  • Motivated individual.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Using basic Spanish skills, build relationships with patrons and employees.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Ambitious
  • Seasoned
  • Enrollment, benefits interpretation, and claims processing are all areas where she excels.
  • Deadline-driven
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Retail Sales Associate with merchandising, display design, and customer service experience.

Accomplishments

  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Resolved escalated conflict between staff members, leading to a 72% improvement in team morale and collaboration.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used CRM analytics from Jira to track member behaviors, increasing member retention by 64%.
  • Increased sales 6% over the past year.
  • Reduced member support ticket backlog by implementing productivity-enhancing tools, leading to a 52% drop in open case counts within two years.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Introduced a member feedback analysis routine, which reduced negative reviews by 47% within the first 12 months.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Responded effectively to escalated member issues, achieving a 37% faster resolution rate.

Affiliations

  • International Organization for Standardization (ISO) Advisory Group
  • Women in Leadership and Service (WILS)
  • Council of Better Business Bureaus (CBBB)
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses
  • American Management Association (AMA)
  • Customer Support Professionals Alliance
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Marketing Association

Certifications

  • Certified Call Monitoring & Analysis Professional Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Problem Resolution Specialist - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified Call Center Trainer (CCCT) Cedar Works 2023
  • Apple Certified Associate (ACA)
  • Performance Management & Benchmarking Certification
  • Professional in Customer Service (PCS) 2021 Meridian
  • Google Certified Professional Cloud Architect

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