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Skills

  • Budgeting
  • Kitchen staff coordination
  • Incentive-based employee engagement
  • Operational improvement
  • Organization
  • Team building
  • Regulatory compliance
  • Relationship development
  • Customer satisfaction improvement
  • High-traffic period floor management

Work Experiences

  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Analyzed morning customer trends.
  • Achieved a 20% improvement in customer experience scores.
  • Achieved a 70% increase in output per team member.
  • Achieved a 57% uplift in productivity.
  • Created opening checklists focused on equipment readiness and cleanliness, helping maintain a 34% compliance rate on weekly audits.
  • Automated daily handoff reports.
  • Conducted frequent one-on-one check-ins with team members.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Identified operational flaws and took corrective action to address category and standard concerns while also facilitating system.

Summaries

  • Adept in introducing automated scheduling technologies.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Acknowledged by Raleigh leadership.
  • Morning Manager is a multi-talented Morning Manager who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to improving customer experiences while lowering costs overall.
  • Achieved 15% improvements in compliance.
  • Adept in managing vendor relationships and improving order workflows, cutting ordering time by 15 hours per week and ensuring sufficient inventory levels during peak times.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Boosted employee engagement.

Accomplishments

  • Partnered with cross-functional teams to implement a local marketing strategy that grew customer foot traffic by 64% during evening to morning transitions.
  • Analyzed morning overtime trends, developing solutions that decreased unnecessary OT cost by $18 each quarter.
  • Led team of 9 during peak morning hours, improving service delivery times by 79% and increasing customer satisfaction ratings.
  • Implemented proactive morning opening checklists, reducing errors in store setup by 46%.
  • Exceeded KPIs for order accuracy and processing speed during morning peak hours, boosting overall sales by 79% over 6 months.
  • Utilized financial reconciliation software to achieve 24% error-free daily cash balances, contributing to a 10% improvement in overall financial accuracy.
  • Collaborated with corporate leadership to launch customer loyalty programs, increasing morning repeat business by 74% over two years.
  • Collaborated with team of 7 in the development of process.
  • Designed and rolled out a morning-specific employee training guide, resulting in 85% faster on-the-job training and skill acquisition.
  • Streamlined inventory management processes, reducing overstocking by 15% and lowering waste costs in sales.

Affiliations

  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • International Council of Nurses
  • Morning Shift Supervisors Network
  • Restaurant Leadership Conference
  • Morning Operations Leadership Training
  • Freemason
  • National Association of Social Workers
  • Restaurant Facility Management Association

Certifications

  • Certified in Foodservice Management (CFM) by The Foodservice Institute
  • Certified Bar Manager (CBM) by Vantage
  • Certified Professional in Customer Experience (CPCE) by Customer Service Institute
  • Certified Public Accountant
  • Digital Marketing Skills Certification (Morning Campaigns Focus) by category
  • Apple Certified Associate (ACA)
  • Certificate in Inventory and Supply Chain Management by Beacon Labs
  • First Aid/CPR Certified
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)

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