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Skills

  • Staff management
  • Food production management
  • Conflict resolution coaching
  • Time management and prioritization
  • Crisis Management and Troubleshooting
  • Kitchen staff coordination
  • Kitchen equipment operation and maintenance
  • Customer loyalty program management
  • Regulatory compliance
  • Process improvement

Work Experiences

  • Adapted morning procedures based on consumer feedback.
  • Analyzed morning customer trends.
  • Analyzed morning customer trends and recommended adjustments to the breakfast menu, resulting in a $3 increase in morning revenue over 18 months.
  • Contributed to an increase in customer retention.
  • Collaborated with upper management.
  • Implemented a process program and effectively managed employee errors, resulting in a 13% reduction in overall waste.
  • Conducted frequent one-on-one check-ins with team members.
  • Championed mental health initiatives among team members.
  • Achieved 46% reduction in absenteeism.
  • Achieved Top Performer recognition.

Summaries

  • Achieved 37% growth in customer traffic.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results over a 14-month period.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in managing vendor relationships and improving order workflows, cutting ordering time by 15 hours per week and ensuring sufficient inventory levels during peak times.
  • Within Miscellaneous, senior Morning Manager and outstanding performer in client relations and cross-functional collaboration.
  • Achieved 61% positive results in health and safety audits.
  • Talented chef with 18 years of experience preparing and serving a wide range of foods.

Accomplishments

  • Leveraged technology to overhaul the morning shift's inventory replenishment system, decreasing product shortages by 67%.
  • Piloted a sustainability initiative, resulting in 82% waste reduction during morning operations and saving $12 annually.
  • Collaborated with team of 7 in the development of process.
  • Collaborated with kitchen and prep staff to reduce morning prep times by 34%, aligning operations to ensure smoother service execution.
  • Led team of 9 during peak morning hours, improving service delivery times by 79% and increasing customer satisfaction ratings.
  • Implemented proactive morning opening checklists, reducing errors in store setup by 46%.
  • Coordinated daily close-out procedures and reconciliations, achieving a 22% improvement in transaction accuracy.
  • Managed vendor negotiations ensuring Salesforce availability during critical morning hours, reducing stock outages by 24% weekly.
  • Partnered with cross-functional teams to implement a local marketing strategy that grew customer foot traffic by 64% during evening to morning transitions.
  • Optimized morning inventory counts, achieving a 54% reduction in lost or missing stock per shift.

Affiliations

  • National Restaurant Association
  • LiveSafe Morning Safety Protocol Group
  • Restaurant Facility Management Association
  • Association for Computing Machinery
  • Institute of Certified Professional Managers
  • Society of Foodservice Management
  • Certified Food Safety Professional Program
  • Association of Information Technology Professionals
  • Food and Beverage Association of America
  • Lions Club

Certifications

  • Certified Mystery Shopper Program Manager (CMSPM)
  • Food Handling Safety Certification by Vantage
  • Certified Customer Service Manager (CCSM) by Customer Service Institute of America
  • Certified Dietary Manager (CDM) by Vantage
  • Apple Certified Associate (ACA)
  • Time and Attendance Software Certification for Power BI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • ServSafe Alcohol Primary and Advanced Certifications

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