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Skills

  • Business operations
  • Customer relations management
  • Customer service
  • Multitasking and project prioritization
  • Process optimization
  • Client and stakeholder communication
  • Mechanical diagnostics and troubleshooting
  • Relationship development
  • Team leadership and supervision
  • Problem resolution

Work Experiences

  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Collaborated cross-functionally with logistics.
  • Used method and framework approaches to evaluate employee work and improve performance.
  • Achieved energy cost savings of $2 annually.
  • Collaborated with clients and vendors.
  • Coordinated the training and certification for mechanics on new SAP, improving repair efficiency by 29% % after certification.
  • Kept track of safety compliance in order to maintain high standards and keep team members safe.
  • Achieved improvements within 2016.
  • Achieved a 60% faster turnaround.
  • Achieved a 67% increase in system uptime.

Summaries

  • Achieved results through effective scheduling.
  • Achieved 72% faster resolutions.
  • Committed to maintaining compliance with procedure, ensuring 100% compliance during the method audit cycle.
  • Committed to excellence in workplace safety, with a history of reducing worksite accidents by 22% through the consistent application of safety protocols.
  • Cut reactive repairs.
  • Advanced scheduling and workforce management skills.
  • Coordinate resources and personnel to meet any demand.
  • Maintain and repair initiative and program equipment efficiently.
  • Committed to excellence in workplace safety.
  • Advanced scheduling and workforce management skills, boosting on-time completion by 15% through continuously optimized work shifts.

Accomplishments

  • Successfully guided a team in the relocation of 11 key pieces of equipment to Denver, completing the transfer 8% ahead of schedule and without incidents.
  • Designed workflow automation processes using Power BI, improving scheduling efficiency and reducing team administrative hours by 84%.
  • Championed a Power BI rollout across multiple shop locations, increasing diagnostic accuracy and team efficiency by 16%.
  • Took the lead on equipment life cycle assessments, recommending timely replacements and upgrades, reducing yearly repair expenditure by $11.
  • Led a team of 11 mechanics, ensuring seamless day-to-day operations and reducing customer wait times by 76% %.
  • Led cross-functional workshops that linked mechanical maintenance improvements to company-wide goals, increasing team unity and overall operational success by 73%.
  • Collaborated with team of 3 in the development of framework.
  • Reviewed and updated safety and mechanical repair procedures to comply with initiative standards, achieving 100% compliance during standard internal and external audits.
  • Mentored and supervised junior mechanics, improving team skill levels and achieving a 69% boost in overall shop performance metrics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • National Association of Social Workers
  • Society of Automotive Engineers (SAE) Membership
  • Heavy Equipment Supervisor Safety Training Program, Completion 2023
  • International Automotive Technicians Network (iATN) Professional Membership
  • Founding Member of Denver Fleet Services Technical Forum
  • American Marketing Association
  • American Medical Informatics Association
  • Lions Club

Certifications

  • EPA Refrigeration Technician Certification (Section 608)
  • Automotive Service Excellence (ASE) Light Vehicle Diesel Engines Certification
  • Certified Hydraulics Technician (CHT)
  • Kaizen Lean Six Sigma Certification Lakeside Partners
  • ASE Certified Master Mechanic
  • Certified Equipment Manager (CEM)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)

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