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Skills

  • Advanced interpersonal skills
  • Excellent planner and coordinator
  • Personal training and coaching
  • Filing and data archiving
  • Professional and mature
  • Multi-line phone proficiency
  • Schedule management
  • Business Strategy
  • Patient care
  • Accounting

Work Experiences

  • Collaborated with a team of 11 manicurists for efficient, high-quality service and 10% customer satisfaction.
  • Followed the doctor's instructions and administered the medication.
  • Was in charge of a variety of daily tasks, such as patient transportation and appointment scheduling.
  • Oversaw and assisted with daily activities like medication administration and personal hygiene.
  • Kept patients' hygiene in check by providing bedpans, urinals, baths, and shaves.
  • Found and ordered office supplies and equipment.
  • Made sure that personal and professional documents were filed properly.
  • Kept track of my clients' progress and reported any necessary changes.
  • Directed staff and vendors to provide excellent service to the owner and guests.
  • Built strong and trusting relationships with each patient in order to provide the best possible care and assistance.

Summaries

  • OSHA certified
  • Direct Care Professional and team leader with 12 years of experience in metric settings.
  • 10 years of relevant experience as a detail-oriented Personal Assistant.
  • Strategic thinker with expertise in risk assessment.
  • Knowledge of how to properly feed, groom, and care for wounds.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Highly organized and detail-oriented self-starter who excels at working independently to complete tasks to the client's satisfaction.
  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Capable of dealing with difficult patient behavior and providing behavior redirection in order to promote progress.
  • Communicative and team-oriented, with Power BI expertise.

Accomplishments

  • Improved client medication adherence by developing reminder systems and educating clients, lowering adverse medication events by 78%.
  • Provided critical insights into client behavior during care team meetings, resulting in improvements to treatment plans and long-term outcomes.
  • Food Service: Managed high turn-over rate while maintaining quality service.
  • Advanced client experience by reducing wait times for services, improving overall service delivery ratings by 72%.
  • Reduced the need for acute medical interventions by 23% through careful monitoring and timely intervention of health-related symptoms.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by program.
  • Collaborated with team to decrease incidents of behavioral escalation by 23% by utilizing positive reinforcement strategies.
  • Trained new staff members on state regulation compliance, improving overall documentation efficiency and lowering error rates by 72%.
  • Restricted Diet Compliance: Developed innovative recipes to suit complicated dietary requirements for customers.
  • Contributed to client’s goal achievement by tracking progress and providing feedback, improving behavioral outcomes by 47% over one year.

Affiliations

  • Actively engaged in continuing education programs from the College of Direct Care Providers (CDCP).
  • Trained in trauma-informed care through the Substance Abuse and Mental Health Services Administration (SAMHSA).
  • Affiliated with the American Society on Aging (ASA), attending annual conferences to stay updated on best practices in senior client care.
  • Active member of the American Association of Healthcare Administrative Management (AAHAM), focusing on efficient client file management.
  • Affiliate of the Association for Behavioral and Cognitive Therapies (ABCT), specializing in therapeutic interventions for mental health conditions.
  • Member of the International Council for Certification of Health Care Workers, focusing on maintaining ethical care standards.
  • Member of the Crisis Prevention Institute (CPI), specializing in non-violent crisis intervention techniques for de-escalating volatile client situations.
  • Completed advanced Direct Care Professional Certification through the National Institute for Health Care Management (NIHCM).
  • Affiliate of the National Council for Mental Wellbeing (NCMW), promoting evidence-based mental health practices.
  • Certified through American Heart Association (AHA) with a focus on improving cardiopulmonary resuscitation techniques specific to elderly clients.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Microsoft Office Specialist (MOS)
  • Certified Nursing Assistant (CNA) - process, 2022
  • Certified Registered Medication Aide (CRMA) - standard - 2020
  • Salesforce
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners (NCCDP), 2016
  • Mental Health First Aid Certification process 2022
  • SHRM Certified Professional (SHRM-CP)
  • Person-Centered Planning (PCP) Certification - metric - 2016
  • National Association of Social Workers (NASW) Certified Social Worker (CSW) - 2020

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