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Skills

  • Stakeholder management
  • Defect monitoring
  • Compliance with category
  • Manual process automation
  • Multi-location software deployments
  • Infrastructure redundancy improvement
  • KPI tracking and performance metrics
  • Vericode experience
  • Troubleshooting and debugging
  • Post-implementation auditing

Work Experiences

  • Achieved results throughout 2019.
  • Collaborated with engineering teams.
  • Aligned core development teams.
  • Developed detailed implementation documentation that reduced troubleshooting time by 16% for the support team.
  • Collaborated with product owners.
  • Delivered projects under budget.
  • Collaborated with product owners to prioritize new feature rollouts, enabling faster delivery of high-value functionalities by 17 months.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Achieved a 44% improvement in system performance.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.

Summaries

  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Bring a proactive mindset to project delivery.
  • Cross-functional collaborator skilled in stakeholder engagement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved performance increases of 56%.
  • Benefited 10 end-users.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Cross-functional collaborator skilled in working with stakeholders to develop user adoption strategies that drive increases in adoption rates by 45% post-deployment.
  • Adept at improving customer satisfaction.

Accomplishments

  • Led configuration and troubleshooting sessions for multi-site deployments, reducing critical system errors by 39% across 13 locations.
  • Created detailed implementation roadmaps for 17 clients, improving adherence to project deadlines and cutting average deployment time by 14 days.
  • Automated manual data extraction processes by developing APIs in Spanish, reducing data handling errors by 85% and cutting data transfer time by 2 hours.
  • Optimized the deployment strategy for QuickBooks resulting in a 35% reduction in resource consumption and increased system uptime by 7 hours.
  • Resolved product issue through consumer testing.
  • Developed a standardized process for integrating client-specific customizations into SAP, reducing implementation rework requests by 20%.
  • Successfully integrated program system, allowing for real-time tracking of sales data for 12 stakeholders, improving response time to market changes by 51%.
  • Reduced software malfunctions during user onboarding by 30% through expanded cross-department QA testing prior to rollout.
  • Designed and implemented disaster recovery plans for critical system deployments, reducing potential downtime from 11 days to two years.
  • Secured 18 successful client renewals during multi-phase installations by fostering strong communication channels and focused feature mapping.

Affiliations

  • IT Service Management Forum (itSMF)
  • Society of Women Engineers
  • Open Group Architecture Framework (TOGAF) Certification
  • Rotary International
  • American Society for Quality (ASQ) - Software Quality Division
  • Project Management Institute (PMI)
  • Agile Alliance
  • American Medical Informatics Association
  • International Software Testing Qualifications Board (ISTQB)
  • American Marketing Association

Certifications

  • Google Cloud Professional Cloud Architect - 2023
  • Certified Kubernetes Administrator (CKA) - 2020
  • CompTIA Security+
  • Oracle Certified Professional, MySQL Database Administrator - 2020
  • TOGAF 9 Certified 2022
  • Certified Information Systems Security Professional (CISSP®) – 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ansible Automation Architect - 2018
  • Project Management Professional (PMP)
  • First Aid/CPR Certified

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