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Skills

  • Materials preparation
  • Order fulfillment
  • Report writing
  • Route dispatch
  • Project management
  • Medical terminology knowledge
  • International sales support
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Retail store support

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Provided ongoing guest service, which included SAP recommendations.
  • Kept up to date on product and service changes.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Averaged 9 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Kept the system and process areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • QuickBooks expert with 10 years of experience in related roles.
  • Fluent in Mandarin. Personable and professional communicator.
  • Customer Service Representative with 18 years of retail experience in fast-paced, team-oriented environments.
  • Financial Customer Service Representative with 13 years of successful strategic planning and vendor management experience.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Among his accomplishments is the creation of a process app for use in the system industry.

Accomplishments

  • Solved
  • Documented and resolved framework which led to method.
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Reduced
  • Developed in-depth knowledge of financial products to provide tailored recommendations that improved customer satisfaction by 6 basis points.
  • Assisted in developing and rolling out new customer service initiatives, which improved customer satisfaction rates by 75% after just 6 months.
  • Guided
  • Trained
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.

Affiliations

  • National Association of Credit Management (NACM)
  • Risk Management Association (RMA)
  • Financial Planning Association (FPA)
  • Contact Center Association (CCA)
  • American Association of Finance & Accounting (AAFA)
  • Society of Women Engineers
  • Society of Corporate Secretaries and Governance Professionals
  • National Association for Business Economics (NABE)
  • Association for Financial Professionals (AFP)
  • American Society of Safety Professionals

Certifications

  • ServSafe
  • CompTIA Network+
  • Chartered Financial Analyst (CFA) Level I - CFA Institute
  • Certified Financial Planner (CFP) – system
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Apple Certified Associate (ACA)
  • Certified Call Center Professional (CCCP) - Cedar Works
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Certified Public Accountant
  • Certified Protection Officer (CPO)

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