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Skills

  • Payment collection
  • System updates
  • Relationship development
  • Cross-departmental collaboration
  • Chart pulling
  • Organization
  • Comprehensive training handbook development
  • Process equipment
  • Task prioritization
  • Customer service

Work Experiences

  • Taught patients about medicine and how to use at-home healthcare devices.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.
  • Contributed to a 25% reduction in hospital-acquired infections.
  • Explained treatment plans and payment options.
  • Collaborated with finance to ensure that emergency rooms were fully stocked and equipped for peak times, reducing delays in patient treatment by 8 minutes.
  • Collaborated with the IT team to integrate a new asset management system, improving tracking accuracy by 79%.
  • Completed the audit within one year.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 46% decrease in unresolved tickets.
  • Advised on bulk purchasing.

Summaries

  • Hospital Service Technician is a multi-talented Hospital Service Technician who is consistently rewarded for planning and operational improvements.
  • Collaborated with hospital leadership.
  • Comprehensive knowledge of quality assurance and a dedication to patient satisfaction.
  • Collaborated with hospital leadership to restructure procurement processes, leading to 71% reduction in high-demand equipment shortages over two years.
  • Adhered to strict disinfection procedures.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Capable of training cross-functional hospital staff in equipment setup and maintenance, reducing errors by 24% and improving clinical outcomes.
  • Achieved system in cost savings for the hospital yearly.
  • Patient Service Representative with 16 years of healthcare experience.

Accomplishments

  • Reduced equipment repair turnaround time by 34% by developing a streamlined troubleshooting and repair process.
  • Assisted in compliance audits that ensured full adherence to Six Sigma guidelines and hospital equipment standards.
  • Trained newly hired staff on disinfection protocols for Workday, ensuring compliance with hospital standards.
  • Participated in hospital-wide safety drills, ensuring all critical care equipment was functional during emergency scenarios.
  • Monitored and replenished critical supplies for customer success, reducing cases of procedure rescheduling due to equipment shortages.
  • Developed a quality control process for disinfected devices, increasing operational uptime for critical medical tools by 62%.
  • Developed and maintained detailed equipment maintenance logs, helping to ensure 14% compliance with regulatory inspections.
  • Reduced patient transport delays by 76% through effective coordination of equipment dispatch and retrieval.
  • Conducted preventative maintenance on 8 vital machines, extending the lifespan of hospital equipment by 54% years.
  • Introduced new disinfection protocols for high-use medical devices, reducing incidences of cross-contamination by 41%.

Affiliations

  • American Society of Safety Professionals
  • International Healthcare Facility Managers Association
  • American Marketing Association
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Healthcare Facilities Management Society (HFMS)
  • National Association of Biomedical Technicians (NABT)
  • Medical Surgical Certification Board (MSNCB)
  • Emergency Cardiovascular Care (ECC) Training from the American Heart Association
  • Certified Biomedical Equipment Technician (CBET) Certification from AAMI
  • Hospital Employees' Union

Certifications

  • Certified Infection Preventionist (CIC), Denver, 2023
  • Medical Regulatory Affairs Certification, Cedar Works, 2015
  • Advanced Technology for Hospital Service Technicians Certificate, 2016
  • Apple Certified Associate (ACA)
  • Salesforce
  • Clinical Engineering Professional Certification, Meridian, 2015
  • Medical Device Reprocessing Technician Certification, Atlanta, 2016
  • Hospital and Biomedical Equipment Safety Technician Certification, Northwind, 2016
  • First Aid/CPR Certified
  • OSHA 10-Hour Certification 2021

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