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Skills

  • Sales and marketing
  • Business Administration
  • Problem resolution
  • Cycle time reduction
  • Cost-saving process improvements
  • Business analysis
  • Cross-functional team collaboration
  • Strategic planning
  • Negotiation
  • System proficiency

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Taught Global Backlog Managers and Global Backlog Managers effective customer service techniques, resulting in a 8% increase in client satisfaction.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved a 9 savings by implementing automated backlog alerts, which reduced manual follow-ups and enhanced response capabilities.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Achieved 62% less duplication of effort.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved reduction in ticket volume in the past year.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Global Backlog Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Dynamic application of process improvement and strategic planning in a fast-paced business environment.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Professional with over 8 years of experience as a manager for a $13 18 months revenue-generating company.
  • Expertise in technology and product development.

Accomplishments

  • Designed and implemented a continuous improvement framework yielding 16% faster turnaround on critical backlog items.
  • Achieved reduction in incident response time by 39% through streamlined backlog prioritization and task categorization.
  • Drove 15% reduction in backlog-related delays through advanced process optimization and agile-focused resolution practices.
  • Coordinated with IT and operations teams to develop a data-driven prioritization approach, leading to a 54% backlog reduction.
  • Increased throughput efficiency by 71% by applying continuous improvement principles to the incident response management system.
  • Collaborated with human resources and international teams to standardize backlog management, boosting cross-region task completion by 36%.
  • Resolved 11% of legacy backlog items in a record several months through targeted root-cause analysis and priority reassignment.
  • Trained 7 team members on backlog optimization strategies, achieving 52% faster incident resolution across all regions.
  • Achieved an industry-leading response rate to critical backlog tasks, outperforming service level expectations by 58%.
  • Reviewed and reprioritized 13 critical-project backlogs, directly reducing customer complaint frequency by 62%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Marketing Association
  • Jaycees
  • Certified Agile Leadership (CAL) Program – standard
  • Certified Scrum Master (CSM) – category – 2023
  • International Project Management Association (IPMA)
  • Lean Enterprise Institute
  • Management of Service Management (MoSM) Certification – initiative
  • Association for Supply Chain Management (ASCM)

Certifications

  • Certified Public Accountant (CPA)
  • Certified SolidWorks Professional (CSWP) – Dassault Systèmes
  • CompTIA A+ Technician
  • Agile Product Management (ICP-APM) – standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Backlog Management (CBM) Specialist – Meridian
  • Certified Agile Leadership (CAL) - initiative
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management

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