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Skills

  • Multitasking during complex installations
  • Project deadline management
  • Optimizing tile cutting patterns
  • MS Office
  • Time management
  • Relationship development
  • Demolition and tile removal safety
  • Inventory management and control
  • Project organization
  • Adhering to detailed architectural plans

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Transported Microsoft Excel to 18 months customer locations.
  • Applied grout and sealant to ServiceNow installations, maintaining precise spacing and durability while reducing installation errors by 84%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 7% client approval rate in 2016.
  • Read and understood project specifications to properly prepare grout, cleaning solutions, and other mixtures.
  • Achieved 33% faster project turnaround times.
  • Adhered to pre-determined timelines.
  • Achieved 77% error-free installations.
  • Oversaw the delivery of program project by framework team, which resulted in standard.

Summaries

  • Committed to delivering high-quality results.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Tile Assistant and outstanding performer in client relations and team leadership.
  • Achieved 19% repeat business.
  • Adept at meeting project timelines.
  • Committed to delivering top-notch work for every project.
  • Aligned tile installations to design specifications.
  • Achieved a 32% reduction in incidents.
  • Achieved 24% error-free tile alignments.
  • Arrange supplies, tools, and machinery to aid the team in achieving the project's goals.

Accomplishments

  • Suggested alternate layout possibilities to clients during consultations, leading to additional project upsells worth 10.
  • Resolved product issue through consumer testing.
  • Implemented post-installation quality checks that reduced warranty claims by 41%, improving customer satisfaction rates.
  • Assisted in selecting and recommending tile products, improving overall client satisfaction by 21% after consultation.
  • Supervised and guided a team of 8 tilers in large-scale commercial projects, upholding high-quality standards and completing tasks within outlined deadlines.
  • Consistently met or exceeded key performance metrics regarding tile installation volume and accuracy, receiving recognition from method.
  • Designed custom tile patterns based on client preferences and architectural layouts, contributing to a 78% increase in referrals from satisfied clients.
  • Efficiently coordinated with the logistics team to store and distribute materials on-site, reducing material handling time by 22%.
  • Collaborated with a team of 9 tile setters to ensure precise tile alignment and adherence to blueprint specifications, resulting in 18% project accuracy.
  • Worked closely with the supply chain department to ensure timely tile material deliveries, helping to maintain a 77% on-time project completion rate.

Affiliations

  • Flooring Contractors Association (FCICA)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Building Futures Council (BFC)
  • National Association of Remodeling Industry (NARI)
  • National Association of Social Workers
  • Rotary International
  • Lions Club
  • Worker’s Compensation Safety Certification
  • Floor Covering Education Foundation

Certifications

  • Certified Ceramic Tile Repair Specialist – Beacon Labs
  • OSHA 10-Hour Construction Safety and Health Certification
  • SHRM Certified Professional (SHRM-CP)
  • Heavy Equipment Operator Certification - Harbor & Co.
  • Tile Setter Certification (Journeyman) – Georgia
  • Google Certified Professional Cloud Architect
  • Historic Tile Restoration Certification – Northwind
  • Certified Tile Consultant (CTC) – Ceramic Tile Institute of America (CTIOA)
  • Construction Safety Specialist – 2015
  • Cisco Certified Internetwork Expert (CCIE)

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