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Skills

  • Gemba walks for real-time problem solving
  • Adherence to standard operating procedures (SOPs)
  • Risk assessment and mitigation
  • Statistical Process Control (SPC)
  • Stakeholder engagement
  • Lean manufacturing techniques
  • Data analysis and interpretation (e.g., Tableau)
  • Operational excellence strategies
  • Employee training on performance standards
  • Cross-functional team leadership

Work Experiences

  • Compiled review data and created detailed reports for Quality Improvement Coordinator to use.
  • Achieved a 29% improvement in regulatory inspections.
  • Collaborated with vendors to enhance material specifications.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Used my strategic planning knowledge to make insightful observations of deviations and successes.
  • Collaborated with R&D.
  • Achieved President's Club.
  • Collaborated with external auditors and regulatory bodies to ensure organization maintained Lean, increasing stakeholder confidence and trust.
  • Compared current operations to industry standards.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.

Summaries

  • Dedicated to learning, growing, and succeeding in Art and Design.
  • Professional with a strong track record, clinical skills, and a thorough understanding of utilization review.
  • Care and clinical staff assessments are second nature to this methodical Quality Improvement Coordinator.
  • A passionate advocate for continuous improvement with outstanding problem-solving abilities, decreasing production downtime by 30% through the design and implementation of predictive maintenance schedules.
  • Accomplished this in 8 years.
  • Have a 4-year track record of success as a Quality Improvement Coordinator as a Registered Nurse.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Achieved a 47% decrease in safety violation incidents.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Monitored and analyzed KPIs using Tableau, driving improvements that resulted in the company receiving Outstanding Service Award for excellence in quality standards.
  • Saved the organization $15 in operating costs annually by revising and optimizing IPQC processes within 10 key production stages.
  • Piloted a customer engagement strategy around quality improvement, which decreased defect recurrences by 33% based on actionable feedback.
  • Led an initiative to deploy ISO 6 compliance across 2 departments, achieving certification within 6 months of project launch.
  • Completed rapid root cause analysis for 14+ quality issues, implementing a preventive action cycle that cut recurrence rates by 74% over 10 months.
  • Facilitated the successful adoption of Lean manufacturing techniques in 18 production plants, yielding operational cost savings of 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented corrective action plans that improved production efficiency, leading to a 37% reduction in downtime within 14 months.
  • Partnered with leadership to enhance risk management through routine quality reviews, resulting in the organization receiving Outstanding Service Award in 2015.
  • Achieved a 56% reduction in waste by conducting lean assessments and instigating Kaizen events for continuous process improvement.

Affiliations

  • Human Factors and Ergonomics Society (HFES)
  • Healthcare Quality Improvement Partnership (HQIP)
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Society for Quality Education in Health Care (SQEHC)
  • Six Sigma Global Institute
  • Chartered Quality Institute (CQI)
  • International Association for Six Sigma Certification (IASSC)
  • Institute of Industrial and Systems Engineers (IISE)
  • Association of Information Technology Professionals

Certifications

  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – 2024
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Lean Six Sigma Green Belt Certification – Harbor & Co.
  • Mental Health First Aid Certified - 2019
  • Healthcare Data Analytics Certificate Program - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Root Cause and Corrective Action (RCCA) Training - Ironclad Systems
  • Certified Professional in Healthcare Quality (CPHQ) 2020

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