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Skills

  • Regulatory compliance
  • Project organization
  • Client relationship building
  • Reducing stock shortages
  • Handling high-volume service requests
  • Process improvement
  • Shop cleaning
  • Supervision
  • Method equipment
  • Effective task prioritization

Work Experiences

  • Assisted the quality control department in testing various tire brands, giving feedback that directly influenced the product lineup.
  • Used compounds or physical patches to locate and repair tire flats.
  • Had an excellent attendance record and was always on time for work.
  • Contributed to a Excellence Award for exceptional workshop safety.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed potential hazards during tire change operations.
  • Oversaw the delivery of category project by standard team, which resulted in system.
  • Adhered to OSHA safety protocols, maintaining a record of zero accidents within the shop over a 18 months period.
  • Achieved 17% reduction in downtime.
  • Coordinated with the parts department to ensure tire supplies were replenished weekly, minimizing stock depletion by 32%.

Summaries

  • Achieved customer satisfaction levels above 63% %.
  • Costs were consistently reduced while profits were increased.
  • 13 years of hands-on experience.
  • Adept in mounting, balancing, and patching tires.
  • Certified Tire Installation Technician specializing in advanced tire mounting, rotation, and patching methods. Known for maintaining clean, safe, and efficient work environments.
  • Oil changes, fluid flushes, and other services are all familiar to me.
  • Boosted upsell rates by 71% over 18 months.
  • Boosted team efficiency.
  • Boosted vehicle performance.
  • Assisted customers with tire maintenance solutions.

Accomplishments

  • Reduced waste by implementing a tire recycling initiative, cutting disposal costs by $3 per year and ensuring compliance with environmental regulations.
  • Maintained 100% accuracy in tire inspections for tread depth, wear issues, and alignment errors, improving vehicle safety for customers.
  • Diagnosed and corrected alignment issues on 50% of inspected vehicles, offering upsell opportunities for related services.
  • Optimized the scheduling of tire rotations and balancing services, reducing wait times by 49% and handling an average of 5 vehicles per day.
  • Identified and resolved recurring tire wear issues for fleet clients, extending vehicle tire lifespan and lowering replacement costs by $15 annually.
  • Documented and resolved initiative which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Upkept an organized, OSHA-compliant workstation, reducing potential safety violations by 64% and promoting a hazard-free work environment.
  • Reduced on-the-job incidents by 33% by leading monthly safety drills and enforcing the use of proper safety equipment.
  • Provided expert tire recommendations and upsold wheel alignments to over 79% of customers, increasing sales revenue by $12 annually.

Affiliations

  • Project Management Institute
  • Registered with the International Tire Exhibition and Conference (ITEC)
  • Lions Club
  • American Medical Informatics Association
  • Local Automotive Club for Tire Care and Maintenance Enthusiasts
  • Association of Information Technology Professionals
  • Tire Retailers Industry Advocacy Group
  • Jaycees
  • Automotive Service Excellence (ASE) Master in Tire Repairs
  • Certified Trainer in Lean Tire Installation Workflows

Certifications

  • Automotive Safety Inspection Certification - Arizona
  • ASE T8: Preventive Maintenance Inspection Certification (PMI)
  • First Aid/CPR Certification - Red Cross or Other Accredited Organization
  • Certified Roadside Service Technician - method
  • ServSafe
  • Tire Industry Association (TIA) Certified Automotive Tire Service (ATS) Technician
  • Advanced Tire Fitment and Torque Specification Certification - program
  • Certified Maintenance & Light Repair Technician (G1) - ASE
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)

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