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Skills

  • New hire onboarding and training
  • Audit preparation and execution
  • Organization
  • Multi-party communication coordination
  • File flow optimization
  • Investor funding procedures
  • Financial transactions expertise
  • Regulatory compliance
  • FHA and VA loans
  • End-to-end loan lifecycle management

Work Experiences

  • Adhered to stringent investor guidelines.
  • Collaborated with clients, realtors, and title companies.
  • Achieved a 45% improvement in regulatory audit outcomes.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Oversaw the delivery of initiative project by standard team, which resulted in initiative.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Looked for industry trends on social media and through online sources.
  • Closed 53% more loans than the department average.
  • Developed new loan prospects by making weekly cold calls to 6 people.

Summaries

  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Closed over 15 loans per week.
  • Achieved 25% on-time funding.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved high client satisfaction across multiple mortgage products.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Accomplished Senior Loan Closer with a track record of reducing closing delays by 16% through effective multi-party communication and collaboration with underwriting and compliance teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at minimizing closing issues.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Completed review and submission of closing documents, resulting in a 53% reduction in post-closing errors.
  • Coordinated with the funding department to disburse over $4 in monthly loan proceeds, setting a new closings record.
  • Trained a team of 7 loan closers on new loan processing software, increasing operational efficiency by 39%.
  • Customized loan closing workflows to align with lender-specific requirements, cutting down rework by 66%.
  • Initiated process improvements that led to a 54% reduction in customer complaints related to closing delays.
  • Monitored client satisfaction metrics with regular follow-ups post-closure, leading to a 70% increase in positive client feedback.
  • Analyzed and identified bottlenecks in the closing process, implementing changes that led to a 82% improvement in efficiency.
  • Trained and mentored new team members, ensuring adherence to company loan closing standards and policies, increasing team productivity by 38%.
  • Documented and resolved system which led to program.
  • Advised the senior management team on compliance and legal requirements related to loan closings, helping avoid 3 potential DQ issues.

Affiliations

  • American Marketing Association
  • National Association of Home Builders (NAHB) AND Mortgage Financing Advisory Council (MFAC)
  • National Association of Credit Management (NACM)
  • National Organization of Professional Loan Officers (NOPLO)
  • Certified Mortgage Banker (CMB) Certification Program from MBA
  • Toastmasters
  • Jaycees
  • Financial Services Institute (FSI)
  • Association for Supply Chain Management (APICS)
  • Loan Processor Certification Program from Loan Processing Institute

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Mortgage Compliance Certificate - Northwind
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Notary Loan Signing Agent Certification - Columbus
  • Google Certified Professional Cloud Architect
  • National Flood Insurance Program (NFIP) Certification - 2019
  • Cisco Certified Network Associate (CCNA)
  • CLS - Certified Loan Specialist - Meridian
  • Certified Residential Underwriter - Northwind

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