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Senior Loan Closer resume examples

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Skills

  • MS Office
  • Fannie Mae and Freddie Mac guidelines
  • Project organization
  • Loan closing efficiency optimization
  • Banking and financial regulations comprehension
  • Customer service
  • Multi-party communication coordination
  • Budgets
  • Organization
  • Regulatory compliance

Work Experiences

  • Closed on time in high-stress environments.
  • Achieved performance recognition for processing loans valued at $15 consistently over the past year, among the highest in Columbus.
  • Achieved this over two years.
  • Achieved 76% above targets.
  • Achieved Outstanding Service Award for top customer service in 2017.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 21% on-time closings.
  • Transported QuickBooks to three years customer locations.
  • Developed new loan prospects by making weekly cold calls to 6 people.
  • Closed 53% more loans than the department average.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Collaborative Senior Loan Closer.
  • Achieved zero investor suspensions over 2020.
  • Cleared conditions on complex files.
  • Achieved resolution with minimal delays.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with underwriters and compliance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Successfully partnered with escrow and title companies to resolve 4 high-priority issues, ensuring closure within contractual timelines.
  • Worked cross-functionally with servicing and underwriting teams to expedite clearance of title and insurance issues, minimizing closing delays.
  • Minimized funding delays by auditing post-closure loans, achieving a 75% error-free rate within the last 15 quarters.
  • Optimized the post-closing document review process, decreasing the rate of trailing documentation by 74%.
  • Implemented a post-closing audit that cut funding errors by 80%, resulting in faster investor satisfaction.
  • Trained and mentored new team members, ensuring adherence to company loan closing standards and policies, increasing team productivity by 38%.
  • Increased customer satisfaction index by 16% over several months through faster closing times and consistent client communication.
  • Ensured all legal and contractual documents complied with compliance standards, resulting in 74% regulatory accuracy.
  • Developed and enforced new closing checklists to prevent missing documentation, improving compliance and saving an average of 4 hours per file.
  • Monitored client satisfaction metrics with regular follow-ups post-closure, leading to a 70% increase in positive client feedback.

Affiliations

  • Compliance Certification Board (CCB) for Mortgage Compliance
  • National Association of Mortgage Brokers (NAMB)
  • Toastmasters
  • Freemason
  • Certified Mortgage Banker (CMB) Certification Program from MBA
  • Loan Processor Certification Program from Loan Processing Institute
  • Society of Human Resource Management
  • Association for Financial Professionals (AFP)
  • Certified Management Accountant (CMA)
  • National Association of Real Estate Appraisers (NAREA)

Certifications

  • Salesforce
  • First Aid/CPR Certified
  • Certified Fraud Examiner (CFE) - Beacon Labs
  • Certified Senior Real Estate Professional (CSRP) - Cedar Works
  • ServSafe
  • FHA Direct Endorsement (DE) Underwriter Certification - 2020
  • Continuing Education Courses in Loan Closing Regulations - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified HUD Loan Closer - Meridian

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