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Skills

  • Operational improvement
  • Data entry accuracy
  • Mortgage loan closing processes
  • Banking and financial regulations comprehension
  • Moody's KMV CreditEdge
  • Jumbo loan processing expertise
  • Problem resolution
  • Experian Transact SM
  • MS Office
  • Business operations

Work Experiences

  • Achieved zero compliance issues.
  • Closed 17 residential mortgage loans worth $7 within three years, achieving a 84% increase in closing efficiency year-over-year.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 2%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 33% rise in early-stage approvals.
  • Developed new loan prospects by making weekly cold calls to 6 people.
  • Authored team-wide best practices documentation for handling Salesforce loans, improving overall team performance by 73% points in 2023.
  • Achieved 12 successful audits in 2024.
  • Achieved a 65% reduction in lost files.
  • Cleared conditions on complex files.

Summaries

  • Achieved a 40% uplift in team-wide performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Collaborative Senior Loan Closer.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at minimizing closing issues.
  • Achieved 27% client satisfaction.
  • Conducted thorough pre-closing document reviews.
  • Achieved a 43% improvement in closing times.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Maintained data entry accuracy exceeding 27% across 2 loan packages processed monthly.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed review and submission of closing documents, resulting in a 53% reduction in post-closing errors.
  • Worked cross-functionally with servicing and underwriting teams to expedite clearance of title and insurance issues, minimizing closing delays.
  • Proposed and launched a digital document signing process, improving remote client closing times by 45% while enhancing convenience and efficiency.
  • Increased customer satisfaction index by 16% over several months through faster closing times and consistent client communication.
  • Collaborated with 17 departments to facilitate problem-free fund transfers paired with efficient communication, shortening the closing cycle by 26%.
  • Documented and resolved system which led to program.
  • Minimized funding delays by auditing post-closure loans, achieving a 75% error-free rate within the last 15 quarters.
  • Analyzed and identified bottlenecks in the closing process, implementing changes that led to a 82% improvement in efficiency.

Affiliations

  • Certified Mortgage Banker (CMB) Certification Program from MBA
  • National Notary Association (NNA)
  • Society for Financial Studies (SFS)
  • American Loan Officers Association (ALOA)
  • Real Estate Finance and Investment Society (REFIS)
  • Project Management Institute
  • National Association of Real Estate Appraisers (NAREA)
  • Toastmasters
  • National Association of Professional Mortgage Women (NAPMW)
  • National Mortgage Licensing System (NMLS) Certification Program

Certifications

  • Notary Loan Signing Agent Certification - Columbus
  • Registered Mortgage Loan Originator (MLO) - Texas
  • First Aid/CPR Certified
  • Loan Closing Certification - Lakeside Partners
  • Continuing Education Courses in Loan Closing Regulations - Lakeside Partners
  • Fannie Mae and Freddie Mac Seller/Servicer Certification - Beacon Labs
  • Certified Public Accountant
  • Certified Loan Closer - Lakeside Partners
  • CLS - Certified Loan Specialist - Meridian
  • Certified HUD Loan Closer - Meridian

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