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Skills

  • Customer feedback analysis and improvement
  • Customer service
  • Operational Efficiency Enhancement
  • Implementing technology-driven solutions
  • Process streamlining and optimization
  • Metric equipment
  • Regulatory compliance
  • Strategic selling
  • Cross-functional team coordination
  • Adapting quickly to operational changes

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved promotions during 2015.
  • Helped customers by answering their questions and completing their requests.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and client relations talents.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Increased sales by 2% by providing purchase advice and promoting additional products.
  • Achieved a 77% improvement in health and safety inspection ratings.
  • Successfully introduced new product lines that resulted in a 10% increase in annual profits.

Summaries

  • Achieved significant performance gains through strategic goal setting.
  • Boosted interpersonal collaboration.
  • Floor Shift Leader with 14 years of experience supervising employees in process environments.
  • Costs were consistently reduced while profits were increased.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Coached teams effectively.
  • Accomplished in leading diverse teams during high-traffic periods, achieving 33% improvement in product stocking and maintaining consistent on-time delivery across operating departments.
  • Willing to put project management knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved productivity growth of 64%.

Accomplishments

  • Reorganized key shift operations that led to an $2 revenue increase in under 12 months due to better utilization of resources.
  • Introduced a reward and recognition program that increased staff motivation, improving employee retention by 21%.
  • Developed flexible employee schedules aligned with operational needs, reducing overtime by 48%, improving staff work-life balance.
  • Recommended technology upgrades to improve tracking of shift-based key performance metrics, reducing paperwork by 29%.
  • Reduced workplace inefficiencies by implementing a tracking system that improved shifting handover efficiency by 40%.
  • Monitored daily shift performance metrics and used data to reduce process errors by 42%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of system.
  • Leveraged customer feedback tools to identify areas of improvement, raising satisfaction scores by 76% within one year.
  • Facilitated communications between departments during shift transitions, cutting inter-departmental response time by 23%.

Affiliations

  • Jaycees
  • Project Management Institute
  • Project Management Institute (PMI) - Retail Operations Project Specialist
  • Certified Team Development Coordinator (CTDC)
  • Lean Six Sigma Professional Association (LSSPA)
  • Institute of Leadership & Management (ILM)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Diversity & Inclusion in Retail Leadership Network
  • Customer Service & Experience Leadership Association (CSELA)

Certifications

  • Principles of Warehouse Operations Certification
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Operations Professional (CROP) Harbor & Co.
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Food & Beverage Operations Manager by Cedar Works
  • Certified Professional in Supply Management (CPSM)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+

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