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Skills

  • Cross-functional team coordination
  • Communications
  • First Aid/CPR
  • Operational Efficiency Enhancement
  • Merchandising operations
  • Handling escalated customer complaints
  • Workload prioritization
  • Operational improvement
  • Supervision
  • Metric equipment

Work Experiences

  • Achieved an 17% improvement in individual productivity.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved sales increase without overstaffing.
  • Achieved a 46% reduction in negative feedback.
  • Achieved peak performance metrics.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved an average of $11 in additional daily sales.
  • Achieved high team performance in 2021.
  • Achieved 15% faster resolution of customer inquiries.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Conducted detailed performance analysis.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved operational efficiency gains of 20%.
  • Boosted impulse sales by 32% per shift.
  • Supervisor with 14 years of experience leading talented salespeople who is results-oriented.
  • Willing to put project management knowledge to work for a well-established company in the Miscellaneous sector.
  • Within Miscellaneous, senior Floor Shift Leader and outstanding performer in team leadership and process improvement.
  • Achieved significant performance gains through strategic goal setting.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.

Accomplishments

  • Managed consistent compliance with safety protocols, resulting in a 63% improvement in workplace safety ratings during metric over several months.
  • Introduced newer replenishment strategies that improved on-shelf availability and increased average shift sales performance by $5.
  • Recommended technology upgrades to improve tracking of shift-based key performance metrics, reducing paperwork by 29%.
  • Monitored daily shift performance metrics and used data to reduce process errors by 42%.
  • Developed and launched productivity-focused shift briefings, leading to better communication and alignment, and reducing operational questions/interruptions by 19%.
  • Created a customer feedback review system that identified key service areas, improving customer satisfaction metrics by 29% within 8 months.
  • Designed and deployed new shift reporting templates that resulted in a 24% reduction in errors and helped upper management make quicker, data-driven decisions.
  • Trained and onboarded 15 new employees, reducing learning curve and improving rookie performance by 75%.
  • Collaborated with team of 18 in the development of system.
  • Refined shift objectives and monitored employee performance, which contributed to a 51% boost in team KPIs over 16-month timeframe.

Affiliations

  • Project Management Institute
  • Cross-Training Certification Programs
  • Retail Innovation & Technology Association (RITA)
  • Society for Human Resource Development and Onboarding Professionals
  • Association for Computing Machinery
  • Sales Leadership Alliance (SLA)
  • Retail Industry Leaders Association (RILA)
  • Customer Experience Professionals Association (CXPA)
  • Association for Retail Inventory Management (ARIM)
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Conflict Resolution and Negotiation Skills Certificate
  • Certified Customer Relationship Manager (CCRM) by Vantage
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Logistics, Transportation, and Distribution (CLTD) by APICS
  • Certified Retail Operations Professional (CROP) Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Six Sigma Yellow Belt certification

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