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Skills

  • Pricing tool development
  • Strong verbal communication
  • Staff development
  • Business operations
  • Upselling techniques
  • Multi-line Telephone Systems
  • Data Management
  • User interface understanding
  • Business Administration
  • Report writing

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Advised
  • Established
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Worked with the parts department to get the parts I needed.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Identified
  • Communicated with spa team members if clients canceled or changed appointments.
  • Won

Summaries

  • Proven track record of initiative, process improvement, and procedure adherence.
  • Recognized for outstanding interpersonal, client, and professional communication skills in performance reporting.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • While greeting and interacting with customers, answering calls, strategic planning and budget management, maintain a positive and upbeat attitude.
  • Knowledgable in a variety of design and testing methodologies.
  • Spa Receptionist is a professional and hardworking Miscellaneous veteran with more than 18 years of experience.
  • Spa Receptionist with 14 years of successful workflow optimization and performance reporting experience.
  • Spa Receptionist is a dependable and enthusiastic Spa Receptionist with 6 years of front desk management experience.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Receptionist with 11 years of experience in system settings.

Accomplishments

  • Increased sales 4% over three years.
  • Promoted seasonal treatments via email marketing campaigns, resulting in a 30% increase in bookings during off-peak months.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of procedure.
  • Handled escalated client complaints resulting in a 68% resolution rate, leading to a noticeable improvement in client satisfaction.
  • Collaborated with therapists and staff to curate personalized treatment plans, leading to an increase of 55% in client satisfaction with services received.
  • Improved appointment scheduling system leading to a 65% reduction in double bookings and client wait times.
  • Refined the spa's phone and email communication processes, leading to a 39% improvement in response time for appointment bookings.
  • Created monthly reports that tracked appointment trends, leading to more efficient staffing schedules and a 26% reduction in overtime hours.
  • Enhanced the spa’s online presence by managing client reviews, increasing the overall star rating on HubSpot by 73% over two years.

Affiliations

  • International Customer Service Association (ICSA)
  • National Cosmetology Association
  • National Association for Holistic Aromatherapy (NAHA)
  • Toastmasters
  • International Spa Association (ISPA)
  • Project Management Institute
  • Freemason
  • Society for Human Resource Management (SHRM)
  • Jaycees
  • International Esthetics, Cosmetics & Spa Conference (IECSC)

Certifications

  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Management for Wellness Professionals (Cedar Works, 2019)
  • Association for Project Management (APM)
  • ISPA Certified Spa Therapist (2017)
  • Licensed Nail Technician (Oregon, 2023)
  • BARBICIDE Certification (Summit Group, 2018)
  • Certified Health and Wellness Coaching Credential (Meridian, 2021)
  • Customer Care Accreditation (Ironclad Systems, 2021)
  • Certified Massage Therapist (CMT, 2019)

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