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Skills

  • Distance learning policy creation
  • Compliance with state education regulations
  • E-learning platform optimization
  • Faculty Training and Development
  • Accreditation standards adherence
  • MS Office
  • Problem resolution
  • Cross-functional team leadership
  • Course quality assurance
  • Mobile learning solutions integration

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved a 58% reduction in support requests.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over several months.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with IT and curriculum teams to upgrade e-learning platforms, increasing platform uptime by 62%.
  • Achieved a 55% improvement in student engagement.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Committed to ensuring a high-quality virtual learning experience, having revamped assessment processes that cut grading turnaround time by 45% while maintaining rigorous evaluation standards.
  • Aptitude for designing personalized learning solutions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Desire a position with room for advancement in a dynamic, fast-paced environment.
  • Achieved high course completion rates.
  • Experienced Distance Learning Coordinator with 13 years of educational leadership experience.
  • Boosted initial course engagement by 83%.
  • Focused on developing and enhancing relationships, meeting service needs, and ensuring that all department operations run smoothly.
  • Good planner, problem-solver, and analytical leader with strong attention to detail and sound judgment focused on continuous improvement

Accomplishments

  • Designed customized e-learning modules that led to a 44% increase in student engagement and comprehension.
  • Developed a comprehensive virtual training curriculum which reduced onboarding time for new distance learning instructors by two years.
  • Developed and maintained a knowledge-sharing Wiki for faculty, significantly reducing response time to technical inquiries by 52%.
  • Documented and resolved procedure which led to process.
  • Conducted 14 workshops on best practices in virtual teaching, increasing faculty's adaptation rate to online tools by 44%.
  • Collaborated with instructional designers to develop interactive content, leading to a 15% increase in course completion rates.
  • Led a department-wide initiative to transition in-person professional development seminars to online formats, maintaining a 17% participation rate.
  • Implemented a new data-driven decision-making process, utilizing analytics to identify at-risk students and reducing drop-out rates by 65%.
  • Collaborated with team of 9 in the development of initiative.
  • Utilized advanced analytics within the LMS to identify trends in student performance, recommending targeted interventions that improved student outcomes by 66%.

Affiliations

  • American Medical Informatics Association
  • American Association for Adult and Continuing Education (AAACE)
  • Association for Talent Development (ATD)
  • Association for Educational Communications and Technology (AECT)
  • Toastmasters
  • National Society for Experiential Education (NSEE)
  • Instructional Technology Council (ITC)
  • Online Education Accreditation Advisory Board
  • Consortium for School Networking (CoSN)
  • Global Online Learning Alliance (GOLA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Online Learning Facilitator (COLF) from The Learning and Performance Institute
  • Certified Digital Content Strategist for Online Teaching by Northwind
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Google for Education Certified Trainer
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Educational Data Manager (CEDM) specialized in E-Learning by Summit Group
  • Cisco Certified Network Associate (CCNA)

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