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Skills

  • E-learning platform optimization
  • Educational technology integration
  • Crisis management in e-learning programs
  • Customer service
  • Distance learning policy creation
  • Team management
  • Online student engagement strategies
  • Operational improvement
  • Project organization
  • Early intervention for at-risk students

Work Experiences

  • Achieved results in 2018.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results in one year.
  • Conducted analysis of course completion rates and implemented early intervention strategies, leading to a 79% improvement.
  • Boosted online teaching efficiency by 46%.
  • Achieved results within three years.
  • Conducted regular audits.
  • Coordinated distance learning programs with 18 external partners, expanding the curriculum reach by 44%.
  • Collaborated with logistics for compliance.
  • Created an individualized online certification program.

Summaries

  • Aptitude for designing personalized learning solutions.
  • Distance Learning Coordinator with 13 years of successful cross-functional collaboration and client relations experience.
  • Collaborative and organized, capable of managing the allocation of resources to ensure fully accessible online courses, improving completion and success rates across diverse learner populations.
  • Focused on developing and enhancing relationships, meeting service needs, and ensuring that all department operations run smoothly.
  • Consistently improved digital interaction rates by 71%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Created innovative access technologies.
  • Creative Distance Learning Coordinator.
  • Consultative problem-solver, frequently liaising with IT and curriculum teams to enhance e-learning platforms, improve performance, and create a more user-friendly experience.
  • Collaborated with IT teams.

Accomplishments

  • Developed an online course feedback tool, allowing for real-time improvements and gaining a 15% increase in student satisfaction.
  • Drafted distance learning policy guidelines in compliance with ITIL standards, ensuring regulatory adherence across all courses.
  • Resolved product issue through consumer testing.
  • Led a course redesign initiative using student survey feedback and saw a 49% increase in overall course ratings.
  • Utilized advanced analytics within the LMS to identify trends in student performance, recommending targeted interventions that improved student outcomes by 66%.
  • Worked closely with IT to troubleshoot and resolve LMS platform issues, minimizing downtime by 5%.
  • Initiated a collaborative project with sales to create a standardized online grading rubric, improving grading consistency across courses.
  • Led the implementation of a new Learning Management System (LMS), resulting in a 43% improvement in course delivery efficiency.
  • Developed and maintained a knowledge-sharing Wiki for faculty, significantly reducing response time to technical inquiries by 52%.
  • Collaborated with instructional designers to develop interactive content, leading to a 15% increase in course completion rates.

Affiliations

  • Association for Supervision and Curriculum Development (ASCD)
  • United States Distance Learning Association (USDLA)
  • Distance Education and Training Council (DETC)
  • IT Administrators and Distance Learning Group Member
  • National Council for Learning and Development (NCLD)
  • Professional Development Alliance for Online Instruction
  • Organization for Educational Technology and Curriculum (OETC)
  • National Education Association (NEA)
  • Project Management Institute
  • Global Online Learning Alliance (GOLA)

Certifications

  • CompTIA A+ Technician
  • Advanced Online Teaching Certificate by the Online Learning Consortium (OLC)
  • Certified Public Accountant (CPA)
  • K12 Online Learning & Instructional Design Certification by Quality Matters
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Adobe Captivate Specialist Certification for E-Learning Design
  • First Aid/CPR Certified
  • CompTIA Network+
  • Microsoft Certified: Modern Workplace – Teams for Education 2017

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