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Skills

  • Event ticket sales growth strategies
  • Event waste reduction strategies
  • Merchandise sales optimization
  • Business operations
  • Relationship development
  • Method equipment
  • Event Check-in Process Optimization
  • Customer support
  • Budgets
  • First Aid/CPR

Work Experiences

  • Achieved results through targeted outreach.
  • Transported QuickBooks to two years customer locations.
  • Contributed to event planning initiatives by researching and proposing experiential activities that increased ticket sales by 16%.
  • Collaborated with venue teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Collected and analyzed post-event feedback, contributing to a 55% increase in NPS score through actionable improvements.
  • Contributed to a 35% reduction in operational errors.
  • Collaborated with A/V and catering teams.
  • Closed new deals worth $2 in revenue.

Summaries

  • Creative event planner with experience developing experiential activities that attracted increased ticket sales by 34%, driving overall event success.
  • Collected actionable insights from post-event surveys.
  • Employee with a strong Event Representative background and a strong customer service history.
  • Cultivated more efficient processes.
  • Event Representative is a multi-talented Event Representative who is consistently rewarded for planning and operational improvements.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Achieved 24% growth in merchandise sales.
  • Boosted overall attendee satisfaction.
  • Event Representative with 2 years of successful quality assurance and vendor management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Negotiated with vendors to secure discounts and additional services, keeping costs under budget and delivering high-quality client experiences.
  • Participated in the successful rollout of a hybrid event model, combining in-person and virtual elements to engage a wider audience, expanding attendee reach by 45%.
  • Collaborated with team of 11 in the development of procedure.
  • Formulated and executed pre-event crisis management protocols, averting potential disruptions in coordination with emergency services and venue security.
  • Developed on-site experience strategies that improved attendee satisfaction scores by 23% as measured in post-event feedback surveys.
  • Successfully implemented risk mitigation plans that prevented potential crisis situations during events, ensuring an uninterrupted guest experience.
  • Developed event timelines and schedules that increased overall efficiency by 64%, minimizing setup time and maximizing focus on attendee engagement.
  • Assisted VIP clients through tailored event experiences, leading to enhanced relationships and a retention rate increase of 32% for high-value partners.
  • Collaborated closely with the marketing team to create a segmentation strategy that improved targeted invitation campaigns, resulting in 32% RSVP rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Trade Show Manager (CTS)
  • Event Analytics Certification Salesforce
  • TABPI – Trade Association Business Publications International
  • Women in Exhibitions Network
  • Society for Incentive Travel Excellence (SITE)
  • Association for Supply Chain Management (APICS)
  • International Association of Venue Managers (IAVM)
  • Event Training Academy Alumni Network 2018
  • Certified Event Management Professional (CEMP) by procedure
  • American Medical Informatics Association

Certifications

  • Certified in Sports Event Management (CSEM)
  • Corporate Event Planner Certification (CEPC)
  • First Aid/CPR Certified
  • Event and Sponsorship Marketing Certification – metric
  • ServSafe
  • Certified Conference & Events Professional (CCEP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Event Designer - Harbor & Co.
  • Public Speaking for Event Planners Certification – method
  • Event Planning Certificate – metric

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