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Skills

  • Process improvement
  • Handling customer complaints
  • Operational improvement
  • Warehouse organization
  • Handheld Scanner Operation
  • Team building
  • Facility layout optimization
  • Order picking and fulfillment
  • Data entry and documentation
  • Project organization

Work Experiences

  • Achieved President's Club for maintaining a 16% perfect order fulfillment rate for 8 consecutive months.
  • Achieved a 27% faster processing speed.
  • Assisted customers via phone and email.
  • Consistently exceeded daily quota by 52%.
  • Achieved results within one year.
  • Achieved this for 17 consecutive months.
  • Decreased order fulfillment discrepancies by 50%.
  • Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.
  • Communicated with customers regarding out-of-stock items and provided alternative options, achieving a 83% satisfaction rate.
  • Collaborated with warehouse and logistics teams to streamline order packing and dispatch, reducing delays by 66% hours.

Summaries

  • Achieved accuracy over 6 months.
  • Physical stamina, teamwork abilities, and communication skills are all highly valued.
  • Achieved a 71% reduction in order discrepancies.
  • ClickList Selector with 10 years of successful vendor management and project management experience.
  • ClickList Selector is a diligent and dependable ClickList Selector who excels at handling high-volume, physically demanding work, standing for long periods of time and moving fluidly.
  • Background in order processing and packaging.
  • Within Miscellaneous, senior ClickList Selector and outstanding performer in data analysis and workflow optimization.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Organizes contents, palletizes boxes, and loads trucks efficiently.

Accomplishments

  • Reduced pack-to-load errors by 21% by redesigning the order review process for higher accuracy before delivery.
  • Improved team communication by implementing Asana, enhancing order processing efficiency by 22%.
  • Introduced feedback loops based on customer complaints, leading to service improvements and a decrease in recurring issues.
  • Trained 5 new team members on ClickList processes and handheld scanner operations, accelerating their onboarding and productivity.
  • Reduced product damage incidents by 53% through consistent handling and adherence to improved product care guidelines.
  • Contributed to cross-functional team efforts, optimizing overall store performance and maintaining ClickList fulfillment rate above 71%.
  • Effectively managed customer inquiries and complaints, resolving 70% of issues on the first interaction.
  • Collaborated with inventory control team to identify out-of-stock issues, minimizing downtime during peak customer order periods.
  • Streamlined the fulfillment process by leveraging customer feedback, resulting in a 31% reduction in search time.
  • Took the initiative to mentor junior selectors, raising overall team efficiency by 22% through peer-led coaching.

Affiliations

  • Volunteer with Summit Group During High-Volume Retail Seasons (16 returns processed)
  • Council of Supply Chain Management Professionals (2017 Member)
  • Society for Inventory Optimization
  • E-commerce Warehouse Professionals Group
  • Association for Computing Machinery
  • Customer Service Professionals Association (2019 Member)
  • Volunteer at program for Order Fulfillment Process Streamlining (2022)
  • Professional Association of Supply Chain Managers
  • Lions Club
  • Rotary International

Certifications

  • CompTIA A+ Technician
  • Warehouse Safety Training Certification - Occupational Safety and Health Administration (OSHA)
  • Hazardous Materials Handling and Storage Certification – process
  • Certified Merchandising Specialist (CMS) - Retail Learning Institute
  • Certified Forklift Operator – process
  • Certified Grocery Associate (CGA) - Retail Management Certification Programs
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Grocery Professional (CGP) - Retail Learning Institute
  • Certified Quality Auditor (CQA) – American Society for Quality

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