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Skills

  • Front desk operations
  • Order management
  • Vendor relationship building
  • Cost reviewing
  • Effective time management
  • Developing local contracts
  • Outbound telephone marketing
  • Telephone reception
  • Process improvement
  • MS Office

Work Experiences

  • Took incoming calls and used the PA system to page individuals and departments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Used consultative selling techniques to sell auto, home, life, and other insurance products to individuals and affinity groups within my assigned territory.
  • Developed and assigned monthly sales quotas to over 25 regional sales managers on the West Coast.
  • Calculated sales commission for a sales team of 20+ reps.
  • Developed strong client relationships and delivered high-value services, resulting in a 9% increase in company market share.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Was in charge of motivating and leading a sales team to achieve and exceed sales targets.
  • By identifying needs, developing solutions, and delivering client-centered products, I was able to expand my customer base.
  • Routed incoming calls to the most qualified personnel and departments within the company.

Summaries

  • Customizing approaches to fit businesses, markets, and target customers is a specialty.
  • 11+ years of progressive experience working with metric as a hardworking Senior Account Representative.
  • Restocking store merchandise in an organized and efficient manner to ensure product availability for customers.
  • Successfully built strong pipelines and expanded accounts.
  • Experienced Account Manager with more than 16 years of experience.
  • Pursuing a position as an Account Manager, where hard work and dedication will be rewarded.
  • Energetic B2B sales representative with 5 years of in-person and phone sales experience.
  • With a decisive leadership style, she is a strong networker.
  • Prospecting leads, setting up contracts, and coordinating ads are all skills that an experienced salesperson possesses.
  • Territory Manager with extensive experience and a proven track record of success in sales.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Represented
  • Recorded
  • Collaborated with district management to roll out new service initiatives that contributed to a 15% boost in overall kiosk system efficiency.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Proposed
  • Increased
  • Developed and delivered ongoing training to kiosk staff, improving sales techniques which resulted in a 68% boost in closing rates over 18 months.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Advised

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Toastmasters
  • International Franchise Association (IFA)
  • Retail Merchandising and Marketing Association
  • National Association of Shopping Center Owners and Operators
  • Lions Club
  • American Marketing Association
  • Association for Talent Development (ATD)
  • International Council of Nurses
  • American Marketing Association (AMA)

Certifications

  • Microsoft Excel Data Analytics Certification for Retail by Beacon Labs
  • Certified Conflict Resolution Specialist (CCRS) by Ironclad Systems
  • Certified Retail Management Professional (CRMP) by Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Retail Merchandiser (CRM) by Meridian
  • Certified Vendor Relationship Professional (CVRP) by Brightline
  • Certified Protection Officer (CPO)
  • Certified Self-Service Kiosk Specialist by Brightline

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