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Skills

  • Mobile app performance improvement
  • Team management
  • Organization
  • Communications
  • New market entry strategies
  • Data-driven decision making
  • Project organization
  • Customer feedback analysis
  • API integration for third-party tools
  • Problem resolution

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 58% customer satisfaction increase.
  • Achieved a 81% reduction in bounce rates.
  • Collaborated with data analysts to accurately forecast sales trends and optimize inventory levels, reducing stockouts by 22%.
  • Collaborated with data analysts.
  • Collaborated on a subscription service model for Asana.
  • Conducted competitive analysis.
  • Achieved President's Club for Innovation Excellence in 2018.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Goal-oriented E-commerce Product Manager with 4 years of field experience seeking a new growth-oriented position in process sales.
  • Aligned product launches with customer needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable of facilitating positive customer communication and quickly resolving problems.
  • Adept at overseeing vendor relationships.
  • Achieved results within a the past year.
  • Achieved a 43% reduction in cart abandonment rates.
  • Boosted mobile conversion rates by 47%.
  • Achieved results within 12 months.

Accomplishments

  • Monitored and adjusted KPIs through detailed reporting and analysis tools, increasing storewide revenue by $3 annually.
  • Implemented an agile sprint planning process, reducing product development time by 23% and allowing for quicker time-to-market on key features.
  • Created a customer behavior tracking system that allowed for targeted promotions, resulting in a 39% increase in average order value.
  • Collaborated with key stakeholders to create a customer-centric product vision, which boosted NPS scores by 8 points within 2019.
  • Drove a 76% increase in returning customer purchases by implementing personalized post-purchase email follow-up sequences.
  • Integrated business intelligence tools and dashboards to monitor product sales, leading to more informed decisions and a sales increase of 19% year-over-year.
  • Led continuous optimization campaigns, focusing on improving website speed and SEO, which contributed to a 40% increase in organic traffic.
  • Coordinated product rollout in 13 international markets, contributing to a 60% increase in global market penetration.
  • Collaborated closely with the marketing team to align product and promotional strategies, resulting in a 16% increase in overall campaign ROI.
  • Reduced cart abandonment rate by 32% by adding popular payment gateway options, driving a 51% uplift in final checkouts.

Affiliations

  • Attendee, Global eCommerce Leadership Conference 2018
  • Participant, E-Commerce Growth Hacking Bootcamp
  • Active Member, National Retail Federation (NRF)
  • Member, Association of Product Professionals
  • American Society of Safety Professionals
  • Fellow, Product Leadership Council
  • Freemason
  • Member, Society for Strategic eCommerce Management
  • Contributor, eCommerce and Digital Strategy journal 2016
  • Co-Organizer, Local Product Management Meetup in Seattle

Certifications

  • Salesforce
  • Project Management Professional (PMP)
  • Shopify Essential Skills Certification
  • Google Certified Professional Cloud Architect
  • Adobe Certified Expert - Adobe Experience Manager
  • Certified Financial Technology Manager – Cedar Works
  • Certified Usability Analyst (CUA) - Human Factors International
  • Microsoft Certified Systems Engineer (MCSE)
  • Email Marketing Certification - HubSpot
  • SQL for Data Science Certification – Coursera

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