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Skills

  • Professional phone etiquette
  • DRG assignment
  • Records review
  • Communications
  • Project organization
  • Effective Response to Patient Inquiries
  • HIPAA compliance
  • File management system development
  • Regulatory compliance
  • Medical billing and coding

Work Experiences

  • Achieved a 20% reduction in coding inaccuracies.
  • Conducted routine audits on patient records.
  • Provided ample support to team members, coming up with innovative solutions to complex scheduling, conflict resolution, and medical care problems.
  • Aligned submissions with hospital deadlines.
  • Consistently met a rigorous 3 record-to-patient interaction ratio.
  • Designed and distributed weekly reports for department heads on medical record submission progress and data integrity issues.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Verified and updated demographic and other personal information for clients while respecting personal boundaries when asking for important details.
  • Oversaw the system conversion and ensured that there was minimal downtime during the updates.

Summaries

  • Achieved a 37% error reduction in 2024.
  • Accomplished in HIPAA regulation enforcement and sensitive data security, managing over 2+ patient records while maintaining strict confidentiality protocols.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Adept at managing front-desk operations and coordinating patient appointments for 13 doctors, ensuring efficient and effective medical workflows in Phoenix.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 84% increase in approval rates.
  • A proactive communicator with a knack for solving complex insurance claim issues, achieving a 84% increase in approval rates through detailed coverage verification processes.
  • Medical Records Receptionist with over 5 years of experience in the healthcare field.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.

Accomplishments

  • Spearheaded a project to transition from paper to electronic record keeping, decreasing storage needs by 54% and improving data retrieval time by 24%.
  • Collaborated closely with physicians, nurses, and administrative teams to verify patient insurance details, increasing claims approval rates by 16%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated seamless patient registration for 5 patients daily, reducing intake processing times by 85%.
  • Processed insurance claims and completed verifications for 8 patients daily, achieving 65% accuracy.
  • Optimized record storage and retrieval processes, cutting average retrieval time by 8 minutes and simplifying access to patient medical history.
  • Led the coordination of interdepartmental workflows, resulting in 31% better alignment of physician administration and patient engagement activities.
  • Collaborated with team of 11 in the development of category.
  • Managed patient intake and appointment scheduling for over 7 patients daily, ensuring all patients had timely access to medical care.
  • Participated in cross-departmental team collaboration to improve patient communication processes, resulting in a 43% decrease in patient follow-up delays.

Affiliations

  • Toastmasters
  • International Council of Nurses
  • Lions Club
  • Society of Human Resource Management
  • Medical Group Management Association (MGMA) - Honored with Employee of the Year in 2015
  • National Association for Healthcare Access Management (NAHAM) - Attended annual NAHAM Conference in 2021
  • State Chapter of Medical Office Managers (MOM) - Elected Secretary for 2023
  • Medical Receptionist Mentorship Program - Lead Instructor for New Medical Receptionists
  • Association for Healthcare Administrative Professionals (AHCAP) - Certified Healthcare Administrative Professional, 2020
  • Society of Women Engineers

Certifications

  • Certification in Healthcare Documentation Integrity (CHDI)
  • Basic Life Support (BLS) Certification for Healthcare Providers
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Electronic Health Records Specialist (CEHRS)
  • OSHA Compliance in Medical Facilities Certification
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Healthcare Compliance (CHC)
  • Medical Records Certificate - Health Information Technology
  • Medical Administrative Specialist Certification (CMAS)

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