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Skills

  • Process improvement
  • Customer Loyalty Program Implementation
  • Regulatory compliance
  • Collaboration with external partners
  • Organization
  • Problem resolution
  • Adaptability to changing environments
  • Exclusive reservation package partnerships
  • Bilingual customer service (procedure)
  • Sanitizing understanding

Work Experiences

  • Implemented a procedure program and effectively managed employee errors, resulting in a 10% reduction in overall waste.
  • Collaborated with the kitchen team to streamline order timing, reducing delays in meal service by an average of 4 minutes.
  • Achieved a 84% improvement in positive feedback ratings.
  • Assisted in redesigning floor plans.
  • Coordinated with the kitchen and management.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Contributed to 32% higher monthly guest gratuity collections.
  • Cut guest wait times by 55%.
  • Directed staff training for COVID-19 safety procedures.
  • Enhanced upsell opportunities.

Summaries

  • Accomplished Host Manager with experience overseeing events.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Achieved a review increase of 42%.
  • Great multitasker with framework management training and extensive food service experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved staffing efficiency, saving $2 per month.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 43% improvement in revenue enhancement.

Accomplishments

  • Developed and implemented a seating allocation algorithm that reduced mismatched reservations by 38%, optimizing table use.
  • Authored in-depth training manuals for hosting staff, ensuring consistent service excellence across 2 shifts per week.
  • Acted as a cross-functional liaison between front-of-house staff and kitchen teams, ensuring reservations were handled efficiently.
  • Introduced performance monitoring systems that improved first-contact resolution times by 79% and reduced escalations.
  • Documented and resolved initiative which led to standard.
  • Collaborated with team of 2 in the development of initiative.
  • Enhanced communication strategies within the host team, resulting in faster turnover and a 36% increase in table efficiency.
  • Implemented a guest feedback system that captured insights from 3 customers, leading to the rollout of key service improvements.
  • Integrated a customer service escalation strategy that reduced wait times for conflict resolution by 81%.
  • Developed and supervised host scheduling, reducing under- or over-staffing incidents by 15% over a period of 6 months.

Affiliations

  • Certified Hospitality Supervisor (CHS) - 2015
  • Certified Restaurant Professional (CRP) - 2021
  • Society of Women Engineers
  • National Restaurant Association (NRA)
  • National Federation of Independent Businesses (NFIB)
  • National Association for Professional Women (NAPW)
  • Rotary International
  • Project Management Institute
  • Society of Human Resource Management
  • International Council of Nurses

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Executive Chef (CEC) - American Culinary Federation
  • Certified Restaurant Manager (CRM)
  • CompTIA Network+
  • Guest Service Gold® Certification – Cedar Works
  • CPCE - Certified Professional in Catering and Events
  • Project Management Professional (PMP)
  • Certified Hotel Administrator (CHA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Housekeeping Manager (CHM)

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