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Skills

  • Budgets
  • First Aid/CPR
  • Staff management
  • Time management and prioritization
  • Supervision
  • Guest flow management
  • MS Office
  • Kitchen equipment operation and maintenance
  • Communications
  • Problem resolution

Work Experiences

  • Adjusted strategies to optimize restaurant traffic flow.
  • Coordinated seamlessly with the kitchen and management to ensure special padding for VIP guests, increasing repeat VIP clients by 80% %.
  • Created a guest loyalty tracking system.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Developed partnerships with local attractions.
  • Developed structured protocols for integrating new technology.
  • Collaborated with the kitchen team to streamline order timing, reducing delays in meal service by an average of 4 minutes.
  • Developed partnerships with local attractions to offer exclusive reservation packages, increasing booking rates by 16%.
  • Enhanced upsell opportunities.
  • Created a dynamic seating map based on peak hours that reduced gaps in service and maximized table retention, improving revenue by $7.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Host Manager has been certified.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Accomplished Host Manager with a passion for improving guest experiences. Led teams to win Innovation Award, recognized for excellence in hospitality. Expert at reducing staffing costs by $9 per month through scheduling optimization.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Achieved a 43% improvement in revenue enhancement.
  • Adept at scheduling for optimal coverage.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Documented and resolved initiative which led to standard.
  • Revamped the menu presentation process used by hosts, driving a 83% increase in guest awareness of targeted high-margin dishes.
  • Implemented advanced seating algorithms, reducing wait times for large groups by 20%, enhancing customer satisfaction.
  • Worked with marketing to develop guest loyalty incentives, driving a 30% increase in repeat reservations during standard.
  • Aligned team service objectives with broader company revenue goals, contributing to a 27% increase in annual revenue.
  • Resolved product issue through consumer testing.
  • Optimized host-to-server communication channels, cutting down on order time delays by 34% and minimizing customer complaints.
  • Created guest recognition and loyalty programs, resulting in a 79% improvement in return visits and higher upsell rates.
  • Executed a targeted revenue maximization strategy, increasing average guest spend by 25% month-over-month.
  • Streamlined reservation workflows using ServiceNow technology, reducing manual input by 55% and improving accuracy.

Affiliations

  • Society of Women Engineers
  • National Association for Professional Women (NAPW)
  • Customer Experience Professionals Association (CXPA)
  • International Association of Hospitality Professionals
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • American Marketing Association
  • Society of Human Resource Management
  • Professional Association of Innkeepers International (PAII)
  • American Culinary Federation (ACF)

Certifications

  • Certified Professional in Customer Experience (CCXP)
  • Cisco Certified Network Associate (CCNA)
  • Guest Service Gold® Certification – Cedar Works
  • Certified Meeting Professional (CMP)
  • CPCE - Certified Professional in Catering and Events
  • Certified in Hotel Industry Analytics (CHIA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Safety Manager Certification Vantage
  • CPFM: Certified Professional Food Manager
  • Project Management Professional (PMP)

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