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Skills

  • Budget Oversight for Social Programs
  • Mentorship and Coaching
  • First Aid/CPR
  • Cognitive-behavioral techniques
  • Program equipment
  • Outreach program development
  • Multitasking in high-pressure environments
  • Budgets
  • Multidisciplinary team collaboration
  • Team management

Work Experiences

  • Spoke with system and program groups to increase community engagement and program outreach.
  • Administered intake interviews for 2 clients weekly.
  • Allowed for more timely service access.
  • Achieved a 84% increase in positive outcomes for participants.
  • Achieved results within 6 months.
  • Had an excellent attendance record and was always on time for work.
  • Maintained detailed records of program operations and participant activities.
  • Assisted social workers in developing, coordinating, and leading programs for people with procedure and method concerns.
  • Assisted clients during legal proceedings.
  • Achieved 28% fewer incidents of service disruption.

Summaries

  • Dedicated Social Services Technician with 9 years of experience in administering intake interviews and developing customized support plans for vulnerable populations.
  • Achieved results during the 2022 period.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 54% improvements in service delivery speed.
  • Dedicated to continuous improvement.
  • Created outreach programs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cut service processing time by 18 days.
  • Accomplished Social Services Technician.
  • Adhered to OSHA-compliant behavioral standards.

Accomplishments

  • Contributed to a statewide category initiative, influencing policy changes that impacted 17 service users.
  • Exceeded department goals by maintaining a 64% higher client satisfaction rate, reflecting enhanced program delivery model.
  • Assisted in developing intervention plans for at-risk youth, contributing to a 77% decrease in truancy rates in the targeted demographic.
  • Assisted in the execution, tracking, and feedback collection for 2 mental health programs, tailoring services based on community needs.
  • Collaborated with multidisciplinary teams to address substance abuse issues, connecting 9 individuals to treatment programs.
  • Monitored and analyzed clients' progress, producing monthly reports that showed 50% improvement in mental health outcomes.
  • Generated bilingual support resources, increasing participation among non-English-speaking clients by 20% in 2022.
  • Presented educational workshops on social service compliance, resulting in a 50% improvement in staff understanding of regulatory requirements.
  • Monitored and ensured state and federal compliance across 5 of active cases, leading to zero compliance violations during audits.
  • Prepared and submitted detailed reports on client well-being to state authorities, leading to 40% improved compliance with regulatory guidelines.

Affiliations

  • Child Welfare League of America (CWLA)
  • Toastmasters
  • International Society for Social Work and Research (ISSWR)
  • National Council on Aging (NCOA)
  • State-specific licensed Social Worker or Technician Board Washington
  • National Coalition for Homeless Veterans (NCHV)
  • Rotary International
  • National Organization of Human Services (NOHS)
  • Freemason
  • Behavioral Health Workforce Research Center

Certifications

  • ServSafe
  • Certified Care Coordination Specialist (CCCS)
  • Certified Prevention Specialist (CPS)
  • Certified Social Work Case Manager (C-SWCM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Family Development Credential (FDC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified in Mental Health First Aid (MHFA)

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