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Skills

  • Collaboration with event coordinators
  • Sales expertise
  • Beverage preparation
  • Effective Multitasking
  • Cross-departmental communication
  • Conflict resolution under time constraints
  • Customized guest service for VIP clients
  • Food preparation
  • Banquet coordination
  • Food running

Work Experiences

  • Implemented new drink policies that resulted in a 3% reduction in over-pouring.
  • Arranged seating for events.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Aided in food and beverage inventory checks.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Adhered to strict food safety and sanitation protocols, helping to pass quarterly health inspections without violations for 3 consecutive years.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Showed enthusiasm and promoted initiative service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Achieved 12 consecutive years of compliance.

Summaries

  • Expert in the field of food and beverage.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Having worked in category settings for 10 years.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Dedicated Food Service worker with a track record of success in system environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Banquet Hall Server is a multi-talented Banquet Hall Server who is consistently rewarded for planning and operational improvements.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Banquet Hall Server who is proactive and has worked in metric restaurants for 15 years.

Accomplishments

  • Delivered exceptional banquet service to over 4 events annually, increasing customer satisfaction by 47%.
  • Facilitated events with multiple seating arrangements efficiently, reducing setup time by 81% while maintaining the aesthetic integrity of each event.
  • Collaborated with management to refine seating arrangement strategies, maximizing room capacity while adhering to safety regulations for events of up to 17 guests.
  • Trained new serving staff, reducing onboarding timelines by 66% and improving overall team efficiency for large events.
  • Reconciled banquet service-related financial transactions with a 100% accuracy rate by the end of each event.
  • Managed vendor relationships, handling deliveries and ensuring accuracy of orders for large-scale functions.
  • Developed and maintained strong relationships with event planners, contributing to a 72% increase in repeat business for the venue.
  • Received Top Performer for outstanding customer service at Chicago, contributing to repeat event bookings.
  • Achieved commendations and positive reviews by consistently exceeding client expectations through adept problem solving and real-time adaptability.
  • Managed the preparation and facilitation of cocktail receptions for high-profile guests, contributing to an increase of 41% in premium beverage orders.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Society for Minorities in Hospitality (NSMH)
  • American Catering Association (ACA)
  • Hospitality Technology Next Generation (HTNG)
  • United States Bartenders’ Guild (USBG)
  • Certified Banquet Manager (CBM)
  • Society of Human Resource Management
  • National Association of Catering & Events (NACE)
  • Lions Club
  • International Live Events Association (ILEA)

Certifications

  • First Aid and CPR Certification
  • Basic Wine Knowledge Certification system
  • Certified Restaurant Server (CRS)
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Diploma in Hospitality and Customer Assistance
  • Certified Event Planning Specialist
  • Salesforce
  • Food Temperature Control Certification

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