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Skills

  • Course pace of play management
  • Dynamic pricing strategies
  • Advanced knowledge of turf management
  • Ride maintenance
  • Operational improvement
  • Cross-departmental collaboration
  • Equipment maintenance
  • Resource distribution
  • Problem resolution
  • MS Office

Work Experiences

  • Achieved a 38% improvement in staff retention year-over-year.
  • Provided information to customers about the facilities, entertainment options, and rules and regulations.
  • Collaborated with local government.
  • Served guests with a cheerful, helpful demeanor in order to create positive, lasting impressions.
  • Went to all of the available trainings to improve my customer service and standard skills.
  • Achieved a 25% decrease in conflicts.
  • Achieved 34% decrease in overtime costs.
  • Disinfected rides by wiping down handles and removing trash to prevent the spread of germs.
  • Spoke with the manager about ride maintenance and repair issues.
  • Provided excellent customer service by quickly resolving issues and paying close attention to details.

Summaries

  • Golf Operations Supervisor with workflow optimization and data analysis abilities.
  • Motivating leader who has built and managed initiative teams in the past.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Accomplished Golf Operations Supervisor with 17 years of experience overseeing daily operations and delivering exceptional service to members and guests.
  • Metric and category have a proven track record.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strategic thinker with expertise in process improvement.
  • Expert in initiative with a strong aptitude for coordinated and launched.
  • Balance, stamina, and social skills are all excellent.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Developed and launched a junior golf program in partnership with local schools, increasing youth participation by 72% over 2023.
  • Implemented a revised pricing strategy based on peak/off-peak times, contributing to a revenue increase of 78% during slower seasons.
  • Utilized data-driven decision-making to analyze membership feedback, resulting in a 31% enhancement in service delivery.
  • Successfully managed day-to-day golf course operations for a club with 15 members and guests, consistently achieving high customer satisfaction scores.
  • Identified and resolved operational bottlenecks, resulting in a 25% improvement in the overall golf experience for members.
  • Executed monthly staff training on customer engagement and course etiquette, improving guest experience ratings by 31% by 2017.
  • Led daily team briefings to align on operational goals, resulting in a 56% increase in team productivity and morale.
  • Collaborated effectively with the marketing team to promote seasonal memberships, leading to a 71% growth in new member enrollment.
  • Enhanced cross-departmental communication between golf operations and guest services, improving response times to guest inquiries by 66%.
  • Planned and managed major renovations of the golf course, ensuring projects were completed on time and within $101,000 budget.

Affiliations

  • Volunteer for The First Tee, teaching young golfers the basics of the game and instilling values like respect and responsibility on the course.
  • Holds an associate’s degree or coursework in golf course management, offering foundational knowledge for overall golf operations.
  • Holds certification in Turfgrass Agronomy through Penn State or an equivalent academic institution, contributing to improved course condition oversight.
  • Received SafeSport coaching certification, applying principles of athlete safety and wellness in the club's golf programs.
  • Active participation in regional charity golf events, gaining experience in large-scale event planning and relationship building with the community.
  • Certified in golf course financial management principles through a program offered by a reputable institution, improving budget compliance.
  • Participation in industry courses on time management and operations workflows, learning best practices for scheduling improvements, especially pace-of-play management.
  • Trained in advanced software applications relevant to golf course management, improving administrative oversight and course condition monitoring.
  • Certified in CPR and First Aid through the American Red Cross or a similar health safety organization.
  • Member of the Sports Turf Managers Association (STMA), focused on learning industry best practices for maintaining course playability.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Golf Course Superintendent Certification (CGCS) by Golf Course Superintendents Association of America (GCSAA)
  • SAP Certified Application Associate
  • Certified Facilities Executive (CFE) by International Association of Venue Managers (IAVM)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS)
  • Advanced Turf Management Certification by program
  • Certified Public Accountant (CPA)
  • PGA Customer Relations Manager (CRM) Certification by PGA of America
  • First Aid/CPR

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