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Skills

  • Team management
  • Method equipment
  • Workflow Optimization
  • Organization
  • Multitasking and prioritization
  • Bookkeeping
  • Regulatory compliance
  • Communications
  • Meeting facilitation and presentation
  • Customer satisfaction improvement

Work Experiences

  • Cut delivery delays by 49%.
  • Contributed to an additional $9 in revenue.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Acted as liaison between branch office and corporate headquarters.
  • Achieved a 70% improvement in customer retention rates.
  • Recognized method issues and used client relations to effectively resolve them prior to escalation.
  • Analyzed budget reports.
  • Aligned goals with corporate objectives.
  • Acted as liaison between the branch office and corporate headquarters, enhancing communication channels and ensuring consistent reporting across departments.
  • Collaborated with IT to maintain network security protocols.

Summaries

  • Achieved $15 savings for the branch.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved zero downtime.
  • Achieved results within 4 months of hire.
  • Exceptional at drafting standard documents and keeping accurate organizational records.
  • Uses vendor management and quality assurance skills to run an efficient office.
  • Hands-on professional with project management and process improvement abilities.
  • Versatile Branch Office Coordinator with client relations knowledge and strong cross-functional collaboration abilities.

Accomplishments

  • Achieved OSHA certification for 11 team members, enhancing overall credential quality and staff competence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported the launch of a branch-wide CRM system, enhancing customer data accuracy by 52%.
  • Negotiated vendor contracts to secure cost-effective solutions, resulting in 37% savings on supply chain expenses.
  • Collaborated with team of 18 in the development of framework.
  • Trained new staff on office procedures and compliance requirements, achieving a 60% reduction in onboarding time.
  • Implemented and monitored vendor RFP process, securing partnerships that resulted in 41% cost savings over 10 months.
  • Facilitated the onboarding of 4 new hires, reducing the onboarding process time by 38% through improved training materials.
  • Led the implementation of an inventory management system that reduced stock discrepancies by 66%.
  • Managed day-to-day operations at Portland branch office, ensuring coordination between departments and increasing office efficiency by 78% over 3 months.

Affiliations

  • Certified Administrative Professional (CAP)
  • International Association of Administrative Professionals (IAAP)
  • Jaycees
  • National Association of Professional Organizers (NAPO)
  • Administrative Professionals Conference (APC)
  • Executive Assistants Organization (EAO)
  • Involvement in Lean Six Sigma Green Belt Community
  • National Association of Professional Women (NAPW)
  • Meeting Professionals International (MPI)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Salesforce Administrator (CSA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Change Management Professional (CCMP)
  • First Aid/CPR Certification from Brightline
  • Salesforce
  • Certified Professional in Customer Service (CPCS) - Lakeside Partners
  • QuickBooks Certified User (QBCU)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)

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