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Skills

  • Bay management
  • Safety awareness
  • Business Strategy
  • System repairs
  • Diagnostic skills
  • Maintenance procedures
  • Brake systems understanding
  • Electrical failure expertise
  • Ability to troubleshoot complex mechanical issues
  • Developing and leading training workshops for technicians

Work Experiences

  • Assisted in the development of service packages that resulted in a 34% increase in customer retention for warranty and non-warranty services.
  • Adhered to safety protocols.
  • Communicated problems to the supervisor and assisted in the development of solutions.
  • Made sure that the brake, exhaust, electrical, and other systems were working properly.
  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.
  • Achieved strict alignment with factory standards.
  • Installed hand controls in a variety of vehicles, including luxury and performance cars.
  • Achieved 26% profitability increase for the service department.
  • Instructed and coached employees on how to complete various repairs and maintenance tasks.
  • Worked on initiative, metric, and system vehicles on a regular basis.

Summaries

  • Specializes in metric automobiles and is constantly looking for new ways to expand his knowledge, learn new procedures, and assist the team in completing customer orders.
  • Over 14 years of experience, I've developed exceptional problem-solving, teamwork, and multitasking skills.
  • Individual who is upbeat and enthusiastic about their work and understands the importance of providing excellent customer service.
  • Program systems and performance reporting are my specialties.
  • Service brakes, exhaust systems, and engines for a variety of makes and models.
  • Handyman - Maintenance Mechanic - Electrical Mechanic
  • Skilled in troubleshooting problems, completing services, and documenting everything for customer and shop records.
  • Recordkeeping, customer service, and cleaning are all areas where I excel.
  • Excellent work ethic and dedication to excellence.
  • Motivated Automotive Technician Apprentice who can quickly and accurately top off fluids, flush coolants, change tires, align vehicles, and perform any other skilled or semi-skilled service.

Accomplishments

  • Partnered with manufacturers to resolve recurring brake-specific issues, reducing recurring brake repairs by 84% across customer vehicles.
  • Collaborated with the service department to optimize vehicle workflow, boosting shop capacity by 72% and minimizing customer wait times.
  • Managed high-volume tire rotation and wheel alignment services, enhancing overall vehicle handling and improving tire longevity by an average of 47% miles.
  • Calibrated tire pressure monitoring systems on a fleet of 9 vehicles, increasing road safety and improving fuel economy by 51% across the fleet.
  • Performed electrical system diagnostics using HubSpot, successfully identifying and resolving complex wiring issues in 15% of tested vehicles.
  • Led inspections of critical HVAC components, helping maintain optimal air conditioning function in 10% of serviced vehicles.
  • Increased sales 8% over one year.
  • Reduced the turnaround time for complex air conditioning system repairs by 76% through efficient component sourcing and repair procedures.
  • Led routine brake service inspections and identified critical wear in 68% of inspected vehicles, significantly improving vehicle safety ratings.
  • Reprogrammed and upgraded electronic control units (ECUs) on method, resulting in a 68% improvement in customer vehicle performance.

Affiliations

  • National Institute for Automotive Service Excellence (ASE) Advanced Level Specialist (L1)
  • Georgia Mechanical Contractors Association - Chairperson, Technical Workshop Committee
  • National Institute for Automotive Service Excellence (ASE) - Master Certification in metric
  • Project Management Institute
  • Freemason
  • Automotive Training Institute (ATI) - Continuing Education in Business Practices
  • International Motorsport Association (IMSA) - Certified Technician
  • Automotive Youth Educational Systems (AYES) - Mentor
  • Association for Supply Chain Management (APICS)
  • International Automotive Technicians Network (iATN) - Active Contributor

Certifications

  • CompTIA A+ Technician
  • ASE Light Vehicle Diesel Engines (A9)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • ServSafe
  • Certified Public Accountant
  • ASE Engine Machinist Certification (M1)
  • ASE Certified Parts Specialist (P1-P4)
  • ASE Master Automobile Technician Certification (A1-A9)
  • Tire Industry Association (TIA) Certified Automotive Tire Service (ATS) Technician

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