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Skills

  • Workload management
  • Sales and marketing
  • Relationship development
  • Cross-functional team coordination
  • Business analysis
  • Negotiation
  • CRM tools Adobe Creative Suite proficiency
  • Team building
  • Customer service
  • Goal setting and monitoring

Work Experiences

  • Authored weekly performance reports and tracked deliverables for 13 intern teams, leading to optimized resource allocation by 73%
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved a 67% improvement in project delivery times.
  • Achieved 67% improvement in feedback loops.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Taught Intern Managers and Intern Managers effective customer service techniques, resulting in a 11% increase in client satisfaction.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Increased productivity by 17% while lowering staffing and operational costs.
  • Authored weekly performance reports.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proactive Intern Manager uses determination and attention to detail to produce high-quality client relations work.
  • Within Miscellaneous, senior Intern Manager and outstanding performer in risk assessment and process improvement.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Intern Manager with 8 years of successful quality assurance and vendor management experience.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • To take on a new role in a metric setting, I'm ready to offer exceptional leadership and planning abilities.

Accomplishments

  • Used advanced Microsoft Excel functions to monitor intern KPIs and generate detailed progress reports for senior management.
  • Collaborated with team of 6 in the development of framework.
  • Designed a feedback loop for performance reviews that improved intern retention and contributed to a 73% increase in end-of-program satisfaction.
  • Implemented new tracking systems for intern performance management, which improved transparency and reduced reporting errors by 23%.
  • Promoted a collaborative work environment that facilitated the exchange of ideas between interns and full-time staff, resulting in 14 new initiatives implemented.
  • Enhanced collaboration efforts among 14 interns, resulting in smoother project transitions and a 68% reduction in task reassignments.
  • Documented and resolved system which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted regular skills assessments for 7 interns, driving a 20% improvement in performance by aligning tasks with individual strengths.
  • Presented internship program achievements to executive management, securing increased budget allocations for talent development in 2020.

Affiliations

  • College and University Professional Association for Human Resources (CUPA-HR)
  • Society of Human Resource Management
  • National Internship and Co-op Association (NICA)
  • American Medical Informatics Association
  • Workforce Management Association (WMA)
  • Lions Club
  • Toastmasters
  • Society of Women Engineers
  • Mentor Collective
  • Human Capital Institute (HCI)

Certifications

  • HR Metrics and Analytics Certificate - Human Capital Institute (HCI)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Strategic Planning Specialist (CSPS)
  • Certified Conflict Management Professional (CCMP)
  • Cisco Certified Network Associate (CCNA)
  • Fundamentals of People Analytics - LinkedIn Learning
  • CompTIA Network+
  • Advanced Excel for Data and Reporting - Tableau
  • Employee Experience Specialist Certification - Adobe Creative Suite

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