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Skills

  • System equipment
  • High-volume dining
  • Budgeting
  • Cross-training program implementation
  • Team management
  • Budgeting and cost control in shift operations
  • Employee recognition and rewards programs
  • Data-driven decision making
  • Team leadership and supervision
  • Supervision

Work Experiences

  • Conducted process audits.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Was in charge of the day-to-day activities of 10 employees in category establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Achieved a 61% decrease in internal disputes.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Conducted process audits that uncovered inefficiencies, enabling a 32% improvement in shift handover processes.
  • Achieved this over 16 months.
  • Assessed shift performance to identify underperforming areas, leading to strategic changes that improved team output by 25%.
  • Boosted employee engagement.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 25% decrease in disputes.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Costs were consistently reduced while profits were increased.
  • Committed to improving customer experiences while lowering costs overall.
  • Achieved promotions within 14 months.
  • Achieved a 69% reduction in conflicts.
  • Achieved a 81% improvement in problem-solving response times.
  • With customers and team members alike, be upbeat and positive.

Accomplishments

  • Introduced a shift-planning strategy that lowered labor costs by 74% without sacrificing productivity or service levels.
  • Executed operational improvements that decreased average customer wait times by 28%, resulting in enhanced customer satisfaction reviews.
  • Overhauled backroom inventory procedures that reduced product search time by 67% and increased shift efficiency.
  • Trained new team members on workplace safety protocols, contributing to 9 consecutive months without any reported safety incidents or OSHA violations.
  • Resolved product issue through consumer testing.
  • Mentored employees for skill certification in ITIL, improving overall team capability and performance.
  • Led a team of 13 employees, implementing operational efficiencies that resulted in a 35% increase in productivity across shifts.
  • Successfully implemented changes to shift workflows that reduced changeover time by 76% and boosted throughput.
  • Directed multiple process improvement projects that contributed to the business goal of reducing operational costs by 36% annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Society of Six Sigma Professionals (ISSSP)
  • Certified Leadership Coach Program Vantage
  • American Marketing Association
  • Retail Excellence Program initiative
  • Freemason
  • Leadership Development Program Alumni Association
  • Cross-Training Program Partner Brightline
  • Team Performance Improvement Working Group Customer Service
  • Global Food Chain Management Association
  • International Facility Management Association (IFMA)

Certifications

  • First Aid/CPR Certified
  • ISO 45001 Lead Implementer Certification - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Certified Public Accountant
  • Retail Management Certificate - Ironclad Systems
  • Certified Shift Management Professional (CSMP) - Ironclad Systems
  • Employee Performance Tracking Certificate - Lakeside Partners, 2016
  • CompTIA Security+
  • Certified Team Leader (CTL) - Vantage, 2023

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