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Skills

  • Effective Conflict Resolution in Cross-functional Teams
  • Process improvement
  • Operational improvement
  • Defect tracking and management
  • Automated Test Script Design in Microsoft Excel
  • Test implementation
  • Team building
  • Continuous Integration (CI) Tools Expertise
  • Organization
  • Agile Testing Methodologies

Work Experiences

  • Coordinated testing efforts across multi-country teams.
  • Achieved consistent results across multiple development teams.
  • Designed automated test scripts in Microsoft Excel.
  • Directed user acceptance testing (UAT) with real clients, incorporating feedback to improve user interface and reduce churn by 73%.
  • Built performance benchmarking tools.
  • Collaborated with customers and vendors.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Chaired weekly defect triage meetings, resulting in faster turnaround for resolving high-priority bugs across 2 sprints.
  • Developed comprehensive testing strategies for Adobe Creative Suite.
  • Worked effectively with procedure and program departments on software defects and category issues, collaborating closely to develop innovative solutions.

Summaries

  • Strong manual and automation testing experience.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Achieved testing efficiency improvements of up to 19%.
  • A strong leader in mentoring QA team members, successfully increasing team productivity and onboarding new hires quickly while meeting project deadlines.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Complete knowledge of the SDLC.
  • Built efficient communication frameworks.
  • Accelerated the feedback cycle for the development team.

Accomplishments

  • Optimized the execution of ServiceNow automation scripts, cutting test execution time by 46%.
  • Designed and implemented comprehensive risk-based testing strategies, identifying and prioritizing high-risk areas, resulting in procedure.
  • Enhanced cross-team collaboration by integrating test management with Jira, improving defect tracking and resolution speed by 59%.
  • Implemented cross-browser and mobile testing for Salesforce, ensuring compatibility across 8 device types and operating systems.
  • Established a test automation framework in SAP, resulting in a time-saving of 56% during release cycles.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and deployed test data management policies, improving quality assurance efficiency and reducing data-related test failures by 59%
  • Optimized test environment uptime from 48% to 49%, significantly reducing project delays caused by infrastructure issues.
  • Mentored and trained 10 junior testers, increasing team onboarding effectiveness and contributing to a 20% improvement in overall team productivity in 2015.
  • Achieved ITIL in 2015, strengthening expertise in advanced test management practices and test automation strategies.

Affiliations

  • Jaycees
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Rotary International
  • Software Testing Professionals Conference (STPCon)
  • Project Management Institute (PMI) - Agile Certified Professional Chapter
  • Society of API Testers and Integrators
  • Lions Club
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Association of Information Technology Professionals

Certifications

  • SAFe Practitioner (SAFe-SP) by Scaled Agile
  • TMMi Professional Certification by Harbor & Co.
  • Oracle Certified Professional, Java SE 11 Developer for test automation
  • Certified Software Test Professional (CSTP) by Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • QaSymphony qTest Certification
  • CompTIA Network+
  • Certified Jenkins Engineer (CJE) by CloudBees
  • HP Application Lifecycle Management (ALM) Certification
  • Automation Tester Certification by Summit Group

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