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Skills

  • Framework equipment
  • Operational improvement
  • Budget Management for Nonprofit Crisis Centers
  • Client Safety and Crisis Hotline Management
  • Budgets
  • Monitoring and Evaluation of Program Efficacy
  • Onsite facility tours
  • Effective communication with law enforcement
  • Collaborative Decision-Making with Law Enforcement
  • Project organization

Work Experiences

  • Coordinated team development activities and trainings with senior case managers.
  • Collaborated with metric to distribute critical supplies.
  • Collaborated with procedure.
  • Assisted 10 clients in dangerous situations.
  • Collaborated with process to introduce new protocols for handling sensitive domestic violence situations, decreasing incident reoccurrence by 70%.
  • Conducted in-depth evaluations of outreach programs, boosting client engagement by 57% through targeted improvements.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Achieved a 70% reduction in client distress escalations.
  • Conducted in-depth evaluations of outreach programs.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.

Summaries

  • Achieved results in 2021.
  • Collaborated with counseling agencies.
  • Costs were consistently reduced while profits were increased.
  • Adept at training volunteer teams, resulting in a 84% improvement in organizational preparedness for disaster and crisis interventions.
  • Benefitted over 5 individuals.
  • Achieved a 64% reduction in escalation rates.
  • Accomplished in volunteer leadership.
  • Professional with over 14 years of experience working in the community to provide information on available programs.
  • Collaborated with law enforcement agencies.
  • Determined employee with 15 years of experience leading high-performing teams.

Accomplishments

  • Established and enforced new safety protocols focused on emergency housing for displaced clients, improving shelter capacity by 15%.
  • Conducted risk assessments for 9 high-risk clients, ensuring immediate safety and secure coordination of emergency transport.
  • Managed multi-site support services, reducing security incidents by 64% through enhanced communication and preventive strategies.
  • Built a database management system to track crisis interventions, boosting accurate reporting by 19%.
  • Effectively managed relief resources and allocated emergency funding, achieving 63% target efficiency for aid distribution.
  • Developed a training program for employees on new emergency protocols, leading to a 15% increase in response accuracy.
  • Improved data collection processes using Jira, which led to a 21% increase in the accuracy of incident reporting.
  • Implemented trauma-informed care protocols, resulting in a 20% increase in client return for therapy or ongoing services.
  • Designed and implemented after-action reviews on major incidents, capturing key insights that resulted in a 17% decrease in future crisis escalation.
  • Partnered with initiative to develop safety protocols for domestic violence intervention, reducing repeat incidents by 15%.

Affiliations

  • Lions Club
  • Global Alliance for Behavioral Health and Social Justice
  • National Voluntary Organizations Active in Disaster (NVOAD)
  • American Society of Safety Professionals
  • National Child Traumatic Stress Network (NCTSN)
  • American Medical Informatics Association
  • Emergency Management Association of Georgia
  • Humanitarian Disaster Institute (HDI) - Global Leadership Network
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery

Certifications

  • Certified Threat Manager (CTM) - Summit Group
  • CompTIA Security+
  • Certified Crisis Intervention Specialist (CCIS) - Cedar Works
  • Certified Emotional Support and Trauma Counseling Professional - Vantage
  • Advanced Strategic Emergency Management Certificate - initiative
  • Certified in Critical Incident Stress Management (CISM) - Brightline
  • Certified First Responder (CFR) - Brightline
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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