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Skills

  • Clerical support in medical settings
  • Clerical support for epidural and pain management procedures
  • Process improvement
  • Compiling and verifying patient medical history
  • Collaborative patient care facilitation
  • Compliance with HIPAA and patient privacy laws
  • Team building
  • Emergency response coordination
  • Process equipment
  • Budgets

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Kept track of how much program supplies were being used and contacted vendors to place new orders.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Addressed sensitive topics with professionalism.
  • Booked postnatal appointments.
  • Assisted with departmental audits by compiling essential patient and financial records, resulting in zero compliance violations.
  • Documented changes to patient information in medical charts while adhering to HIPAA guidelines to protect patient privacy.
  • Collaborated with insurance representatives.
  • Aided in prenatal care coordination by booking both pre-delivery and postnatal appointments, leading to higher patient satisfaction scores.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • In dealing with patient needs, he is diplomatic and caring.
  • Bilingual in Spanish and capable of collaborating effectively with patients and staff from various backgrounds in order to keep the unit running smoothly.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with process improvement and risk assessment fluency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Unit Clerk, Birthing is a multi-talented Unit Clerk, Birthing who is consistently rewarded for planning and operational improvements.
  • Unit Clerk with experience scheduling appointments, managing transportation, and coordinating discharges.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of workflow optimization and data analysis as well as workflow optimization training.
  • Uses process improvement and team leadership skills to run an efficient office.

Accomplishments

  • Processed patient admissions, ensuring that all required forms, insurance details, and EHR entries were completed with 40% accuracy.
  • Delivered prompt responses to emergency paging calls, dispatching medical teams with an average response time of 9 seconds.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported nursing staff in facilitating patient transfers, minimizing delays and ensuring patients were placed in appropriate care environments.
  • Led a cross-functional team to integrate ServiceNow, improving end-to-end care documentation and reducing entry errors by 44%.
  • Collaborated closely with pain management teams to ensure uninterrupted care for mothers in labor and postpartum recovery.
  • Implemented a new scheduling software system, resulting in a 55% improvement in birthing room resource allocation and staffing management.
  • Trained new clerks and support staff on handling birthing unit emergencies and day-to-day administrative procedures.
  • Audited and optimized medical supply inventory, ensuring critical birthing and neonatal equipment was consistently stocked and available.
  • Organized regular audits of birthing unit equipment, identifying supply shortages and implementing a reordering process that reduced stockouts.

Affiliations

  • Lions Club
  • Association for Women’s Health, Obstetric and Neonatal Nurses (AWHONN)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Certified Electronic Health Records Specialist (CEHRS) - 2022
  • Association of Information Technology Professionals
  • Certified Medical Administrative Assistant (CMAA) - 2022
  • American Association of Medical Assistants (AAMA)
  • National Association of Health Unit Coordinators (NAHUC)
  • National Client Relations Association (NCRA)
  • Affiliate of the American College of Healthcare Executives (ACHE)

Certifications

  • First Aid/CPR Certified
  • ServSafe
  • Medical Record Auditing Certificate - framework 2019
  • Medical Unit Secretary Certification - category 2021
  • Medical Terminology Certification - process 2020
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association 2020
  • Cisco Certified Network Associate (CCNA)
  • Surgical Scheduling and Coordination Certification - program 2016
  • Healthcare Customer Service Certification - metric Denver
  • Project Management Professional (PMP)

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