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Skills

  • Adaptability in Fast-paced Environments
  • To-go order preparation
  • Conflict resolution skills
  • Table setting
  • Stocking and replenishing
  • Hospitality service expertise
  • Point of sale knowledge
  • Customer service excellence
  • Ensuring timely meal delivery
  • Food spoilage prevention

Work Experiences

  • Achieved an average 79% monthly tip increase.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Accurately processed over 3 cash and card transactions in compliance with company procedures, maintaining error-free registers throughout all shifts.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
  • Achieved results over 5 months.
  • Achieved Top Performer for superior customer service and teamwork in 2019, awarded by Seattle management team.
  • Actively upsold signature dishes and desserts, significantly contributing to an additional $2 in daily average sales.
  • Achieved a 35% decrease in reservation-related issues.
  • Accurately processed over 9 cash transactions.

Summaries

  • Costs were consistently reduced while profits were increased.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Understands how to handle special dietary needs and general food safety regulations.
  • At standard restaurant, creative floor leader with 10 years of experience serving 15 dinner guests.
  • Collaborative team leader with extensive experience in fair supervision.
  • Dedicated Food Service worker with a track record of success in program environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Front of House Waitress with 18 years of successful customer service experience in busy, initiative restaurants.
  • Experienced Front of House Waitress with process restaurant environments.
  • Clear understanding of cross-functional collaboration and process improvement as well as project management training.

Accomplishments

  • Trained new waitstaff on menu knowledge and customer service best practices, accelerating onboarding time by 11 weeks.
  • Fostered clear communication between front-of-house and back-of-house staff, reducing food preparation errors by 45%.
  • Increased table turnover rate by 66% by streamlining the ordering and payment process using the initiative.
  • Implemented improved table management techniques, reducing wait times and increasing table efficiency by 38%.
  • Successfully processed an average of 5 transactions during peak hours while maintaining accuracy and efficiency.
  • Documented and resolved procedure which led to standard.
  • Received Outstanding Service Award for exceptional service during busy holiday seasons, recognized by patrons and management.
  • Initiated a new greeting protocol, improving first-touch interactions and increasing customer satisfaction scores by 68%.
  • Implemented cross-selling techniques for desserts and beverages, boosting average check totals by 84% per table.
  • Collaborated with team of 4 in the development of framework.

Affiliations

  • National Association of Social Workers
  • Certified Restaurant Professional (CRP) – National Hospitality Institute
  • Association of Talent Development (ATD) – Hospitality Training Division
  • Sales and Service Excellence Program – Regional Hospitality Association
  • Beverage Management Certification by United States Bartenders’ Guild (USBG)
  • Jaycees
  • Green Restaurant Association – Sustainability Member
  • Hospitality Leaders Network (HLN) initiative
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)

Certifications

  • Level 2 Award in Food Safety in Catering
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • First Aid and CPR Certification - method
  • POS System Advanced Skills Course – system
  • Food Allergy Awareness Certification
  • Advanced Beverage Pairing Certification
  • Effective Restaurant Event Management Course
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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