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Skills

  • Crisis intervention
  • Cultural Competency in Educational Contexts
  • One-on-one counseling
  • Organization
  • Data-driven decision making
  • Quantitative analysis
  • Cross-departmental collaboration
  • Conflict resolution
  • Academic performance tracking
  • Metric equipment

Work Experiences

  • Collaborated with Lakeside Partners to provide additional academic resources that saw student participation in success programs grow by 52%.
  • Analyzed student performance metrics.
  • Collaborated with student support services.
  • Authored academic advisement materials that were utilized by 11 departments to streamline policy communication across faculty and staff.
  • Advised students on course selection and academic strategies, achieving a 47% reduction in the number of students on academic probation.
  • Transported Workday to several months customer locations.
  • Aided students in achieving educational goals.
  • Achieved a 82% reduction in academic probation.
  • Achieved 37% growth in mentor involvement.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved 49% growth in mentor involvement.
  • Academic Success Coordinator is a goal-oriented Academic Success Coordinator who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Achieved GPA increases of 84%.
  • Achieved 52% growth in mentor participation.
  • Contributed to a 36% increase in student satisfaction.
  • Creative problem-solver with experience revamping early-alert systems, decreasing failing grades by 55% across HubSpot enrollment in 2021.
  • Collaborated with faculty to monitor student performance.
  • Achieved a 38% improvement in first-year pass rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 84% increase in program success rates.

Accomplishments

  • Instrumental in creating a student success dashboard using Power BI, enabling real-time tracking of student performance and intervention needs.
  • Streamlined advising operations through the application of SAP, enhancing appointment scheduling efficiency by 56%.
  • Managed a caseload of 12 students throughout the academic year, ensuring their access to needed resources and improving term-over-term retention by 78%.
  • Liaised with faculty across 7 departments to identify students in academic jeopardy, establishing early intervention strategies that reduced failures by 47%
  • Led the development of academic online resource hubs, improving access to materials and increasing engagement rates by 65%.
  • Designed and executed individualized academic recovery plans for students, leading to 60% of participants successfully returning to good academic standing.
  • Coordinated 18 advisors during peak registration periods, cutting wait times for students by 51%.
  • Led efforts to redefine academic warning criteria, resulting in an 58% decrease in students subject to academic dismissal.
  • Created a mentorship program for at-risk students, improving engagement metrics and reducing attrition rates by 16%.
  • Instrumental in increasing the visibility of early intervention workshops, resulting in a 75% improvement in student participation.

Affiliations

  • Freemason
  • American Society of Safety Professionals
  • Project Management Institute
  • American Association of Community Colleges (AACC) – Attended workshops on implementing student-centered programs
  • Education Law Association (ELA) – Focused on compliance with student academic support-related regulations
  • Certified student success coach with National Student Success Coaching Association – Certification earned 2016
  • Council for the Advancement of Standards in Higher Education (CAS) – Contributed to academic support best practices committees
  • International Society for Technology in Education (ISTE) – Focus on leveraging academic tracking tools and software solutions
  • International Council of Nurses
  • International Association of Administrative Professionals

Certifications

  • Graduate Record Exam (GRE) Tutor Certification
  • Certified Public Accountant
  • Student Success and Retention Certified Professional (SSRC)
  • Apple Certified Associate (ACA)
  • Student Retention and Persistence Certification (Hobsons Education Solutions)
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Learning Center Professional (CLCP)
  • Online Instructional Design Higher Ed Certificate (Learning Management System: ServiceNow)
  • Faculty Academic Advisor Certificate (Advising & Student Support)

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