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Skills

  • Fluent in German
  • Shipping procedures understanding
  • Japanese fluency
  • Menu memorization
  • Insurance policy review
  • i-channel contact center software
  • Service prioritization
  • Key holder experience
  • Credit card processing
  • Method party specialist

Work Experiences

  • Customers were notified of upcoming sales events and promotions.
  • Decorated and set tables based on the party's theme and age range.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Suggested alternatives when a product was out of stock.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Answered the phone to provide information about the establishment and take reservations for parties.
  • Kept table settings in order by promptly removing courses, replacing utensils, and refilling beverages.
  • Made reservations in Jira by phone and email.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Multitasking prodigy with a friendly demeanor.
  • Experienced Party Host with an analytical and critical thinking approach to continuous improvement.
  • OSHA certified
  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.
  • 5 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Technically adept, friendly, punctual, and always up for a challenge.
  • Working on any budget without sacrificing quality is a success.

Accomplishments

  • Managed vendor relationships to ensure quality service, timely deliveries, and adherence to budget constraints, reducing event expenditure by 36%.
  • Successfully coordinated themed events tailored to client's preferences, resulting in a 53% increase in repeat business.
  • Used analytical tools to forecast trends in event planning, allowing the company to adjust marketing strategy and achieve 55% increase in bookings.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Developed and executed client-oriented event strategies that resulted in booking growth by 50% over two years.
  • Resolved last-minute logistical challenges during events, ensuring minimal disruption and customer satisfaction rates of 29%.
  • Developed a system for delegating tasks among event staff, ensuring smooth operations and reduced overtime by 43%.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Efficiently managed logistics for multiple high-volume party events, effectively prioritizing tasks and meeting tight deadlines.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.

Affiliations

  • Graduate, Customer Relationship Management (CRM) Training Program
  • Volunteer Coordinator, Boston Children's Charity Galas
  • Committee Member, Party Host Professional Standards Advisory, 2017
  • Event Planning Advisor, program
  • Member, Young Event Professionals (YEP) Network
  • Volunteer Instructor, Event Planning Workshops, standard
  • Alumni, Event Management Program, category
  • Certified Hospitality Manager, method, 2018
  • Sponsor, Regional Party Planners Annual Conference, 2016
  • Member, Society of Special Events (SES)

Certifications

  • Event Sales for Vendors Certification
  • Certified Special Events Professional (CSEP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality and Tourism Management Certificate - Ironclad Systems
  • Group Dynamics Management and Leadership Certificate by Ironclad Systems
  • American Academy of Financial Management (AAFM)
  • Certified Crowd Manager (CCM)
  • Association for Project Management (APM)

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