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Skills

  • Operational improvement
  • Medical insurance
  • Relationship development
  • Initiative coding understanding
  • Medical appointment reminder systems
  • Conflict resolution during patient interactions
  • Budgets
  • Framework equipment
  • Data entry
  • Problem resolution

Work Experiences

  • Consistently maintained high patient satisfaction in 2022.
  • Achieved a 76% reduction in claim denials.
  • Acknowledged with Outstanding Service Award.
  • Averaged 8 patient calls per day.
  • Oversaw the delivery of standard project by system team, which resulted in standard.
  • Used Adobe Creative Suite to make appointments.
  • Coordinated patient scheduling for 8 medical providers, resulting in a 53% increase in scheduling accuracy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in achieving department goals by reaching 14% patient retention rate through proactive follow-up procedures.
  • Closed cases 67% faster than the average timeline.

Summaries

  • Achieved a 33% higher satisfaction rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Senior Patient Service Representative is a multi-talented Senior Patient Service Representative who is consistently rewarded for planning and operational improvements.
  • Over 10 years of healthcare experience.
  • Adept at managing interpersonal relationships.
  • Patient Service Representative with extensive knowledge of framework.
  • Costs were consistently reduced while profits were increased.
  • Senior Patient Service Representative with 7 years of successful data analysis and strategic planning experience.
  • Compassionate healthcare professional.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.

Accomplishments

  • Streamlined insurance verification procedures, decreasing average verification time by 14 minutes per patient.
  • Collaborated with the billing department to reduce outstanding balances by 85% within several months, improving cash flow.
  • Effectively managed 6 patient calls daily, ensuring prompt responses to appointment requests and resolution of queries.
  • Led a cross-functional team to implement an EHR system upgrade, minimizing system downtime to 5 hours.
  • Developed and implemented patient satisfaction surveys, achieving a 17% increase in positive feedback over 6 months.
  • Improved patient flow by 63% through optimization of appointment booking tools and procedures.
  • Supported 18 high-priority medical procedures by ensuring timely access to patient data and medical records.
  • Implemented new patient intake forms that reduced average intake time by 14 minutes, streamlining the registration process.
  • Resolved patient escalations, decreasing the time to resolution from 12 days to 3 hours.
  • Conducted quarterly audits of patient service procedures, identifying and rectifying 18 areas for improvement.

Affiliations

  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Healthcare Compliance Association (HCCA)
  • International Council of Nurses
  • Society of Human Resource Management
  • Project Management Institute (PMI) – Healthcare Division
  • Healthcare Financial Management Association (HFMA)
  • International Association of Privacy Professionals (IAPP) - Healthcare Sector
  • EHR Association (EHR Assoc.)
  • Patient Advocacy Network (PAN)

Certifications

  • CompTIA A+ Technician
  • Certified Patient Access Representative (CPAR)
  • National Certified Insurance and Coding Specialist (NCICS)
  • Certified Professional in Health Information Technology (CPHIT)
  • Certified Patient Service Specialist (CPSS) from Vantage
  • ServSafe
  • Certified Medical Office Manager (CMOM)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Health Information Management Certification (HIM-Cert)

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